Reviews for Hollyfields Care Home

"Caring staff, nothing is too much trouble, always cheerful."

John H
carehome.co.uk rating: 3.67 out of 5

"The nursing care at Hollyfields is really good and all staff seem caring and resident focussed and always willing to help. Occasionally activities have to be postponed due to staff shortages, understandable but disappointing. The activities room still waiting to be changed to the hair salon as promised."

H S
carehome.co.uk rating: 3.58 out of 5

"Hollyfields is bright and modern in decor. Always clean and void of odours! at all times of the day. The staff are mostly cheery and welcoming. Mum is frail but her personal needs are met with care and attention. Overall I am very happy with her care and she seems very settled overall."

S B
carehome.co.uk rating: 3.67 out of 5

"My experience has been very good. My only criticism would be that my friend has a special diet that is not catered for, she has food bought in and paid for by herself. I think she should be reimbursed for this as she does not use your ingredients."

P L
carehome.co.uk rating: 4.58 out of 5

"I am so pleased by the way the staff have allowed my son to gradually settle into what is a life-changing situation. They have been caring and understanding and created a loving, safe, and secure atmosphere where he can enjoy privacy as well as lovely joyful company whoever is on duty. The staff all show a loving devotion and professional attitude and nothing seems a trouble to make certain that whatever the need they do their best to find a solution. This a really happy place whenever I visit there's a lot of banter with staff and patients and my son enjoys the company this brings. The cat and dog at the home most days add to the patient's experience and the patients are encouraged to do as much as they feel well enough to do to add to their quality of life. I have been to some care homes but this place is unique in what it can offer and such a comfort to know that what I cannot provide they do their utmost to compensate, I have nothing but praise."

P W
carehome.co.uk rating: 4.08 out of 5

"Due to my living abroad, I'm only able to visit my mother every few months. On this visit, I've been delighted with the improvements and standards in the level of care received in all departments. My thanks to all the staff for their dedication and kindness towards my mother. Many go above and beyond in the care that they give."

Jackie T
carehome.co.uk rating: 5.00 out of 5

"I've found all the staff to be immensely welcoming, thoughtful, and kind. The nursing staff and carers are attentive to my comfort and safety and demonstrate their interest and concern for my well-being at every stage. I'm only 55 and the adjustment to my new lifestyle hasn’t been easy but I have been so impressed and reassured with the high-quality care that they provide. The home has such a warm and welcoming feel. The environment is bright and attractive, and I can’t speak highly enough of all the staff, the professionalism and dedication of every team member shines through. I also have to make a special thank you to the puppy and cat who have really helped me relax in this new environment, even though I have to negotiate with the cat every night for a space in my own bed. I would highly recommend Barchester Hollyfields Care Home if you are looking for a loving and caring home environment."

Nick W
carehome.co.uk rating: 4.00 out of 5

"I continue to be impressed by the standard of care that my mother is receiving. The staff are wonderful, so kind and caring and the attention to detail has improved vastly. The housekeeping staff are unsung heroes likewise the catering staff who manage to provide nutritious and appealing meals 7 days a week. My sister and I attended the Mother's Day lunch and it was delicious, we were treated like VIPs and Mom loved it. Thank you to everyone at Hollyfields, I'm eternally grateful to you all."

P C
carehome.co.uk rating: 5.00 out of 5

"My husband was only in Hollyfields for a week but the care was excellent. Everyone listened, understood and tried to provide the care he needed. The care and consideration that was also shown to me were impressive and appreciated, especially the fact I was called in as soon it was obvious that my husband was staying. They gave us space and peace of mind and provided me with all the necessities so that I could stay with him through the night."

M B
carehome.co.uk rating: 5.00 out of 5

"My darling dad had complete dementia (Alzheimer's, frontal lobe and vascular dementia) and was tended to with so much love, care and dignity also fun! They did all they could to make Dad's final 5 months meaningful and happy. Can't recommend it highly enough."

Gay D
carehome.co.uk rating: 4.92 out of 5

"Thank you for all the care and attention given to my husband. Staff are very kind to me from the moment I arrive to the moment I leave."

V B
carehome.co.uk rating: 4.50 out of 5

"The bungalow where Dad stayed, Ivy House, was really like a home from home. I really felt the staff got to know Dad in the short time he was there and it was obvious from speaking to them that they had all had conversations with him. We could tell that he had been looked after as well as we would have done at home. We were more than pleased to have found such a lovely place as Barchester Hollyfields Care Home to provide respite care and are very grateful for everything that was done for him there. It is expensive but for us, the value was in knowing Dad was properly cared for. I can't comment on the food and drink or activities as Dad couldn't remember."

C B
carehome.co.uk rating: 5.00 out of 5

"Holyfield's cared for Dad over the last 15 months of his illness with severe dementia. The staff are caring and compassionate and care very much about the residents. There were tricky times when my dad's aggression and behaviour were extremely difficult to manage and although these caused challenges the home did continue to care for my dad until the end of his life. Once the right medication was used for my dad his behaviour became much more manageable and made a huge difference to his distress and the ability to deliver personal care and appropriate care and support to him. The food is excellent and tailored well towards the old person. At the end of his life, the staff treated my dad with respect and dignity and also supported us as a family. The entertainment person is caring and committed to the residents and giving them the best experience. The staff all put a huge effort in with my dad and as a family, we are extremely grateful for all their care and compassion."

Catherine J
carehome.co.uk rating: 4.17 out of 5

"My aunt has only been at Hollyfields for one month. We find the staff extremely patient, caring and welcoming and are doing their best to help my aunt in her new surroundings."

Bryan M
carehome.co.uk rating: 5.00 out of 5

"Staff are lovely and coming home is spotless. Home staff are very proactive in meeting care needs of my stepfather."

S L
carehome.co.uk rating: 5.00 out of 5

"My stay at Ivy House c/o Barchester Hollyfield's has been outstanding. The staff are amazing and I don't know how I would have gotten through the last few months without the support of the staff at Ivy House. They are very kind and caring and go out of their way to ensure all needs are met. They have supported me in moving into assisted living. I truly have made a lifetime of friendship."

N K
carehome.co.uk rating: 5.00 out of 5

"Carers are always helpful, friendly, supportive, and on hand to help Mum with her specific needs when required. The chef prepares vegetarian meals for Mum - goes above and beyond to make sure she has a good variety of food choices. Nurses have time to give updates on Mum's medical condition; they are visible and approachable."

Gina S
carehome.co.uk rating: 4.58 out of 5

"My aunt moved to Hollyfields in December 2021 when mobility issues made life increasingly difficult for her to continue to live at home. Since first meeting the staff, we have been shown respect and courtesy, and the staff did their best to make the transfer as smooth as possible. My aunt has now settled in, and whilst, initially, she was very apprehensive, she realises that her care is far better than that she was receiving at home - hotel standard accommodation with 24/7 care. Many thanks to all at Hollyfields."

Stephen B
carehome.co.uk rating: 4.17 out of 5

"I have now stayed at Hollyfields on two occasions for one week’s duration each time. The first time my wife stayed overlong when she left me, so I became anxious, which unsettled me but only for the first day. I quickly settled and was well looked after by the kind and caring staff. I met other residents and enjoyed their company. I had a lovely ensuite room with country views and excellent facilities. In all, I felt very welcome indeed. There was a pretty garden to sit in and a trip out to the local town for afternoon tea, which I enjoyed very much indeed. When I left to come home, I had a wonderful send-off from residents and staff. My second visit was even more special as I recognised the facilities, the staff and the residents I had met previously. I felt at home immediately. The anxiety of my family as to how I would experience respite has been removed, thanks to the exceptional welcome, care and facilities I have experienced at Hollyfields."

Pete P
carehome.co.uk rating: 4.58 out of 5

"I have been a regular visitor to Barchester during the time my sister and her husband have been residents. I have always found the staff extremely helpful and efficient in the duties they carry out. The rooms are always clean and tidy, and the residents are looked after often above the call of duty. The food always looks well prepaid. I would therefore have no hesitation in recommending Barchester."

G L
carehome.co.uk rating: 5.00 out of 5

"The staff were very welcoming when we arrived. They helped me and my daughter over the initial upset of putting my husband into the home and always came to talk with us as well as settle my husband into his room and surroundings. They took very good care of him."

B A
carehome.co.uk rating: 4.33 out of 5

"The celebration on valentines day exceeded all expectations. The standard of food was worthy of a three-star hotel! (The braised lamb, the best we had ever tasted)! No effort was spared by the staff in making residents and guests feel at home on a day when all other duties had to be carried out normally. Congratulations!"

Janet H
carehome.co.uk rating: 4.50 out of 5

"Everybody at Hollyfields are very kind and caring. My daughter-in-law's birthday was Sunday 3rd and a wonderful tea was put on. Many thanks to management and all the staff."

Edith A
carehome.co.uk rating: 4.67 out of 5

"Quite happy with the staff and care provided. Good communication. Excellent manager, very friendly and responsive."

Simon G
carehome.co.uk rating: 5.00 out of 5

"I would not recommend sending a loved one to Barchester Hollyfields Care Home for end-of-life/palliative care. Issues were not dealt with in a professional manner, in fact, they were usually denied and told that our brother was "confused" when he had full mental capacity. In the final weeks of his life, he had an infection for which medical attention was not sought. He also had a bed sore, which was completely avoidable with proper care. We found the manager to be lacking in any genuine empathy when we needed support. Most of the staff were lovely and kind, sadly this was overshadowed by the negative aspects we experienced."

C H
carehome.co.uk rating: 3.00 out of 5

"My mother and father have been residents here, unfortunately, my mum passed away in June. Both received and are still receiving care above and beyond. I cannot fault anything. Staff are friendly and kind and go out of their way to make Dad's stay as comfortable and happy as possible. Well done all, keep up the good work everyone."

C O
carehome.co.uk rating: 4.67 out of 5

"Dad was transferred to Hollyfields on Saturday 6th July am, from a hospital setting. The transfer notes apparently were not great. The home manager and support staff quickly sorted our problems by calling the duty doctor who prescribed suitable medication. During the very short time Dad was there, he was treated with respect and great kindness. We couldn't have wished for a better setting for his last few days. (Dad was unable to take part in activities)."

Susan W
carehome.co.uk rating: 4.58 out of 5

"My husband is a long-term resident suffering from dementia. During this time, his needs, in all areas, have grown and become more complex. The staff have, at all times, provided the care, support and respect he needs as he loses his battle with Alzheimer's. As a family, we are very grateful and thank all the staff who make it possible."

Doreen J
carehome.co.uk rating: 4.67 out of 5

"From the first time we visited to assess Barchester Hollyfields Care Home (when we received a warm welcome as soon as we stepped inside) to the last day when Mom passed away peacefully, the standard of care the staff provided was first-class. Mom was seriously ill but still able to communicate and all the staff, from senior nurses to cleaners, were always chatting with Mom and making her feel at home. In addition, whoever visited Mom, family or friends, we all were made to feel very welcome - the delicious cakes in reception will be long remembered! Her time at Hollyfields was short but Mom received the best care possible. Our thanks to the whole team."

Clive H
carehome.co.uk rating: 4.75 out of 5

"My uncle was a resident at this amazing facility. The staff who cared for him during his final days were incredible. They cared for his every need, made him comfortable and supported the family through this hard time. The carers and nurses should take great pride in their job as they worked so hard to look after my uncle. Can't speak highly enough of the place. Thank you for everything you did."

A W
carehome.co.uk rating: 4.17 out of 5

"My mum's stay was relatively short at Hollyfields, but in that time she was cared for, looked after and loved by all the staff. Nothing was ever too much for them, so understanding and kept you well informed. Hollyfields and Ivy House is a homely place for your loved one to go to. Plenty of activities, outings for tea and cake or even a meal, sometimes a garden centre. Food is absolutely delicious and nutritious. Mum particularly loved it when a singer or anything musical was on, up she was dancing. I would recommend anyone to go and take a look around. Thank you to everyone at Hollyfields for caring for Mum."

Judy H
carehome.co.uk rating: 4.75 out of 5

"The care I receive is very good. The food is good. I feel safe in the environment."

Robert B
carehome.co.uk rating: 3.92 out of 5

"Very good care. Feels like home. Food very good. No complaints at all."

Sheila B
carehome.co.uk rating: 5.00 out of 5

"From start to finish, the staff have gone above and beyond. I have seen how they treat their residents with love, care and respect. I will never be able to thank them enough for how they looked after my dad. If I had the choice again on where to send him, I would absolutely make the same decision. I care and respect all the staff and will miss them."

Nichola S
carehome.co.uk rating: 4.83 out of 5

"Very good staff. Happy here. Very well cared for."

Christine L
carehome.co.uk rating: 5.00 out of 5

"My Mom is a resident and she’s treated like the young woman she is, she always has a laugh with the careers and she is always smiling, for her birthday we came over and we had a party, the food was amazing and set out nicely. Great care home!"

E A
carehome.co.uk rating: 5.00 out of 5

"Since my wife was admitted to Barchester Hollyfields Care Home after previous respite care there I have been very impressed by the care she has received. Staff have been outstanding in the constant loving care given to her night and day especially when she has been unwell and needed to go to hospital. Prompt and constant contact was made with me which I greatly appreciate. Myself and family are warmly welcomed by kind and comforting words and a smile. Every effort is made to encourage my wife to be involved in the wide and varied ongoing activities. Opportunities to join her in events both in the home and outside are much appreciated. She has settled into her new family very well and seems to enjoy being here despite her Dementia. From the highest to the lowest, the staff support not only for my wife but also for me has been exemplary in a life-changing time in our married life. A big thank you to everyone!"

George Alan N
carehome.co.uk rating: 5.00 out of 5

"Amazing staff. My wife, who is currently being cared for there, gets treated with respect and care. Staff are amazing and management show love to all. My wife currently has been a resident for a few years now and feel safe knowing she is being looked after 100%."

J A
carehome.co.uk rating: 5.00 out of 5

"My dad was transferred from an NHS hospital to Barchester Hollyfields Care Home for end-of-life care. I found that the staff were excellent and really did go the extra mile to make my dad's short life there as good as possible. They treated him with compassion and dignity. I walked in on many occasions to find that a member of staff was sat with him holding his hand and talking. They also gave support to me at a most difficult time."

Gavin P
carehome.co.uk rating: 4.36 out of 5

"My mother-in-law has been a resident at Hollyfields for over 2 years. She has always received excellent dementia care and all her needs are met by professional and caring Barchester staff. Hollyfields staff are friendly and welcoming and always on hand to answer questions and queries. I am happy leaving my loved one knowing she is being looked after well in a safe and caring environment. Food is excellent."

Anita Y
carehome.co.uk rating: 4.50 out of 5

"My dad arrived at Hollyfields in July 2022 and we cannot fault the support, the care or the friendliness of the home - towards both my dad and us as relatives! Dad is very happy there! Thank you for looking after him so well."

Claire. E
carehome.co.uk rating: 5.00 out of 5

"I am very satisfied with the care my partner receives from all members of staff. The manager is very supportive, responding to any questions I may have and managing my partner's healthcare. A great team of people from all departments who care about the residents. I would highly recommend this home."

J B
carehome.co.uk rating: 5.00 out of 5

"Great standards of care seen each time I see my friend in Barchester Hollyfields Care Home. A lot of activities seen. The whole team are amazing. Always friendly and excellent communication. The home provides outstanding care."

A W
carehome.co.uk rating: 4.50 out of 5

"My mother moved into Barchester Hollyfields Care Home, initially for respite care in April 2023. Although the move was stressful due to a sudden deterioration in my mother's condition the staff at Hollyfields made the experience much easier. My mother is now a permanent resident at Hollyfields and is settled in her new home. My mother receives excellent care. Her physical needs are met with care and consideration. The home environment is comfortable and stimulating. There are many activities provided which my mother enjoys. The staff are friendly, approachable and take care to keep me informed of my mother's welfare."

Lynne T
carehome.co.uk rating: 4.75 out of 5

"At the time of my visit, the home had a female singer as part of the activities. What a joy to see that many of the residents were taking part and thoroughly enjoying themselves. It appears that this singer visits on a regular basis and provides a much welcome relief. The food always looks very good with generous helpings. Overall I see that the staff really care for the residents, and visitors are made to feel welcome. I would have no issues in recommending this home to anyone seeking a place for their loved ones."

Raymond A
carehome.co.uk rating: 4.25 out of 5

"Since the home has had a new manager the home has been turned around. Excellent changes made around the home making it more dementia friendly. Hollyfields Care Home is a great care home and I am extremely happy that my grandad is cared for here."

Jess L
carehome.co.uk rating: 5.00 out of 5

"From January - October 2017 there have been problems with Hollyfields in relation to management and care for my relative. Since October 2017 new management has been put in place and the care my relative has been receiving has improved. There has been in terms of basic personal care/hygiene/recording of documentation/recording of medication care plans and legal requirements. Generally, Hollyfields is improving and the staff are always helpful and professional."

F W
carehome.co.uk rating: 4.08 out of 5

"The staff are very helpful."

P H
carehome.co.uk rating: 4.42 out of 5

"A warm and welcoming when entering the home. Any problems dealt with as soon as is possible."

Lynne W
carehome.co.uk rating: 5.00 out of 5

"A much improvement since late spring/early summer i.e following the new manager's arrival. It has been a massive relief to witness an overall lift in standards of cleanliness we've also been advised of reviews on medication, weight and activity which for us have yielded amazing results. I think there is still some room for improvement re facilities and decor/refurbishment. However, you can tell with the overall "more relaxed" and better cared for residents that results are evident"

Greg O
carehome.co.uk rating: 4.42 out of 5