Reviews for Hollyfields Care Home

"My mother and father have been residents here, unfortunately, my mum passed away in June. Both received and are still receiving care above and beyond. I cannot fault anything. Staff are friendly and kind and go out of their way to make Dad's stay as comfortable and happy as possible. Well done all, keep up the good work everyone."

C O
carehome.co.uk rating: 4.67 out of 5

"My mother and father have been residents here, unfortunately, my mum passed away in June. Both received and are still receiving care above and beyond. I cannot fault anything. Staff are friendly and kind and go out of their way to make Dad's stay as comfortable and happy as possible. Well done all, keep up the good work everyone."

C O
carehome.co.uk rating: 4.67 out of 5

"My aunt was in Hollyfields for over two years and over that period we found the staff to be extremely caring towards my aunt and our family. They preserved my aunts' dignity at all times. We can't say enough good things about Hollyfields as they are so caring, helpful and compassionate under very demanding conditions. All are fantastic and deserve a medal!"

M K
carehome.co.uk rating: 4.92 out of 5

"My mother has been at Hollyfields Care Home for nearly 7 years and I have visited weekly at various times and on different days during that time. I have always been very satisfied with the care that she receives. The staff are extremely welcoming, friendly and helpful, both the admin staff and the carers. There is always someone to ask if we have a query about Mum's care and we feel very much included in the decisions taken relating to her care or the running of the home."

Samuel B
carehome.co.uk rating: 4.58 out of 5

"The staff at the home are very friendly and welcoming. They know all our family and are very kind and caring towards my Mum. The job of the carers is very difficult at times but they are always professional and treat the residents with the maximum respect and maintain their dignity. There are plenty of activities organised for the residents and the decorations around the home change to fit the seasons."

David B
carehome.co.uk rating: 4.42 out of 5

"When entering Hollyfields care home, you always get a very warm and friendly welcome. The staff are always around and about if you need help or advice. also impressed that there are refreshments available for visitors if needed."

Jennifer G
carehome.co.uk rating: 4.42 out of 5

"Since my husband arrived at Hollyfields I have been extremely satisfied with the level of care and support he is being given. Staff are always helpful and courteous to me and keep me well informed. My husband has always been dressed very smart. Unfortunately he had a fall two weeks and after an operation he is being nursed in bed. Staff are very vigilant regards pressure areas etc. Before this happened he was enjoying social interaction and also trips into the garden. He has a lovely spacious room kept clean and tidy."

Mo G
carehome.co.uk rating: 4.50 out of 5

"My mom has only been at Hollyfields for three weeks and already she seems so much better than she was in her previous home, she seemed to settle straight away the staff are very cheerful and kind and so far my sister and I are very pleased with mom's care."

Barbara
carehome.co.uk rating: 3.58 out of 5

"All staff are very accommodating, they look after my friend with such dignity. They all work very hard and enjoy their jobs. I like the welcome in reception. Lovely touch. Cake and a cuppa if needed. I love their happy faces and the fact that they appear to do the extra mile. Nothing is too much trouble."

Hilary L
carehome.co.uk rating: 4.82 out of 5

"I find all the staff friendly and approachable I call mostly on mornings and find her comfortable and the room perfectly clean and warm. Because of mams condition, she can only be fed liquid type food. Again because of her condition she cannot take part in group activities, I can fully recommend Hollyfield Care Home for their care for the residents."

T S
carehome.co.uk rating: 4.83 out of 5

"Friendly - reassuring. Nice presentation with tea."

C C
carehome.co.uk rating: 4.50 out of 5

"Very calm and relaxing for the residents. A very good team working at Hollyfields. Very pleased with my husband's care."

Marjorie B
carehome.co.uk rating: 5.00 out of 5

"I have found Barchester Hollyfields Care Home to be a very loving and caring environment for the residents to live in. The staff are very efficient, professional and pleasant. They show great respect in all of their contact with residents. I am very impressed with how well the home is run by management and care staff etc. I would highly recommend the home to anyone considering a permanent place for their loved ones."

Thora T
carehome.co.uk rating: 4.17 out of 5

"Staff are very professional, caring, helpful and approachable. The entertainment is excellent, especially the singer she involves all the residents and staff."

David W
carehome.co.uk rating: 4.58 out of 5

"At the time of my visit, the home had a female singer as part of the activities. What a joy to see that many of the residents were taking part and thoroughly enjoying themselves. It appears that this singer visits on a regular basis and provides a much welcome relief. The food always looks very good with generous helpings. Overall I see that the staff really care for the residents, and visitors are made to feel welcome. I would have no issues in recommending this home to anyone seeking a place for their loved ones."

Raymond A
carehome.co.uk rating: 4.25 out of 5

"We, myself and mum, have always been very pleased with the care my beautiful dad has received at Hollyfields over the past 9 years. Recently, the home has had a change of management and we can really see the positive changes already. The home looks cleaner, more staff around, (who seem much happier too) a drinks machine and I felt a need to write about this, as it's such a noticeable difference and wonderful to see."

Jacky O
carehome.co.uk rating: 3.92 out of 5

"Since the new manager took over some months ago, I have noticed a very dramatic difference in the nursing home. It seems to have affected the care staff also. They were always pleasant to us, and seemed to care for my husband as best they could. It is also good to see care staff on hand in the dining room whilst patients are eating their food, it reduces the risk of 'choking' which we always worried about. I am so pleased with the changes being made and sincerely hope that it continues into the future."

Pamela O
carehome.co.uk rating: 3.83 out of 5

"Excellent quality of care from a team led brilliantly by the manager. At what has been a very difficult time for us as a family, Hollyfields has been wonderful and continues to be a huge ongoing support."

Liz
carehome.co.uk rating: 4.42 out of 5

"I regularly visit dad and have found that the last 6 months the care dad has received has improved and the staff all seem really happy. Really enjoyed our visits and dad is looking happy and well cared for better than when we first arrived. Credit to the new management."

G B
carehome.co.uk rating: 4.64 out of 5

"We are so lucky to have our relative in such a lovely home. He couldn't be in better hands. There is a man who is a star and remains a credit to the team. I would have no hesitation to recommend this home to anyone."

Laura L
carehome.co.uk rating: 5.00 out of 5

"A much improvement since late spring/early summer i.e following the new manager's arrival. It has been a massive relief to witness an overall lift in standards of cleanliness we've also been advised of reviews on medication, weight and activity which for us have yielded amazing results. I think there is still some room for improvement re facilities and decor/refurbishment. However, you can tell with the overall "more relaxed" and better cared for residents that results are evident"

Greg O
carehome.co.uk rating: 4.42 out of 5

"A warm and welcoming when entering the home. Any problems dealt with as soon as is possible."

Lynne W
carehome.co.uk rating: 5.00 out of 5

"The staff are very helpful."

P H
carehome.co.uk rating: 4.42 out of 5

"From January - October 2017 there have been problems with Hollyfields in relation to management and care for my relative. Since October 2017 new management has been put in place and the care my relative has been receiving has improved. There has been in terms of basic personal care/hygiene/recording of documentation/recording of medication care plans and legal requirements. Generally, Hollyfields is improving and the staff are always helpful and professional."

F W
carehome.co.uk rating: 4.08 out of 5

"Since the home has had a new manager the home has been turned around. Excellent changes made around the home making it more dementia friendly. Hollyfields Care Home is a great care home and I am extremely happy that my grandad is cared for here."

Jess L
carehome.co.uk rating: 5.00 out of 5

"I enjoy the good entertainment. The people here are very nice."

Betty L
carehome.co.uk rating: 5.00 out of 5

"I have been treated excellently and very well by all of the staff and am very pleased with my stay. The food has been excellent."

Janine D
carehome.co.uk rating: 5.00 out of 5

"My view is that my father is well cared for his mental and physical state is well managed and monitored. The staff are very caring and switched on to his mobility and safety and diet they seem to make time even though busy to listen when he wishes to chat or has some concerns about things."

David J
carehome.co.uk rating: 4.00 out of 5

"I feel perfectly happy visiting my husband in Hollyfields. The staff are all friendly, that also includes the cleaning staff. He has come on really well since being there and is taking all medication etc which I could not get him to take at home. He likes the musical mornings and afternoon. There is always something going on to keep him occupied. I also enjoy sitting with him and taking him for little walks. I'm made most welcome."

P A
carehome.co.uk rating: 4.17 out of 5

"Lovely caring home for my friend's dad, staff are very welcoming and love all the activities that are available for the residents."

Emma C
carehome.co.uk rating: 4.58 out of 5

"My dad has been at Hollyfields for 5 years. Dad has been treated with respect and dignity. The staff are very good, friendly and approachable. Dad enjoys the activity room where it has been made into a sensory room. The food is homemade and Dad seems to enjoy his meals. The team at Hollyfields are dedicated to the residents and work hard."

Julia F
carehome.co.uk rating: 4.08 out of 5

"This care home is amazing. All staff are so kind and caring and make me and my family feel welcome every week we come. The service they give to my grandad is outstanding and would recommend to any family looking into care homes. Thank you."

Holly W
carehome.co.uk rating: 5.00 out of 5

"My mam was a resident at Hollyfields for 3 years. In that time Mam had a good quality of life, getting up most days and being entertained by the staff and outside entertainment. Unfortunately, on 4th December 2019, she passed away aged 89 years. We suggested to the home to have Mams wake there and let her leave Hollyfields as it was her last home. They gave her a lovely send-off in a private room with access to the garden."

Suzannah M
carehome.co.uk rating: 3.83 out of 5

"I find your activity staff excellent and love some of your visiting singers and entertainers very good keep it up."

R I
carehome.co.uk rating: 4.25 out of 5

"For the area, I believe Hollyfields is the best in regards to looking after my dad and his condition. The staff are very friendly, and I feel that my dad is in good hands. The activities they get up to look fantastic, especially over Christmas (the silent disco was amazing and made a great atmosphere). I'd like to add how good they have been during this pandemic, being able to see my dad through video calls, which they've arranged is very comforting in making sure he's ok. Overall - Thank you Hollyfields"

Charlotte S
carehome.co.uk rating: 4.42 out of 5

"The staff are friendly. Friendly, helpful. Enjoy being here."

M F
carehome.co.uk rating: 5.00 out of 5

"I have a great rapport with my supports and all others."

K R
carehome.co.uk rating: 5.00 out of 5

"Ivy House is an amazing place. My Dad celebrated his 80th Birthday yesterday and due to Covid I could not be with him properly to celebrate. I was, however, granted an additional garden visit so I could see him on this special day. The staff supported him to open his presents, sang happy birthday and arranged for a special tea with a birthday cake. The staff are amazing and I am in awe of their patience and kindness to Dad, at all times."

Rachel A
carehome.co.uk rating: 4.92 out of 5

"Wow, what a testing time we have all found ourselves within. Living in a world governed by covid. We were already hugely adjusting to life with our dearly loved grandad, dad and husband living within a care home permanently, then covid struck and made us all feel even more removed. However, Barchester Hollyfields decided this was not to be the case, they did and have done and are doing everything within their power to keep us all as connected as possible. We've had a beautiful picture sent, showing us our loved one is safe and well, video calls, garden visits, window visits and brilliant communication from management over our dear relatives' wellbeing and updates. This has greatly eased our minds during such a difficult time. They even managed to celebrate our relative becoming a great grandad and set up beautiful balloons and banners for an emotional video call. We've sent cards, items and postcards at times that have been safely quarantined and then shared with our loved ones. Thank you all."

Jessica P
carehome.co.uk rating: 5.00 out of 5

"The staff are very good on explaining everything that is needed, what will happen through my Dads stay. You can phone at any time they will always be happy to tell you what is happening and to answer questions. They gave me peace of mind to leave him and have my holiday without any worries."

Michelle M
carehome.co.uk rating: 4.42 out of 5

"I would like to thank all the staff for all they did to care for our very good friend and for keeping our memories alive over the last few years. I had emails from the manager weekly to tell us how our friend was, and that her and her staff were sharing memory books and postcards with her. Also that they were passing on our love as visiting was stopped with Covid restrictions but the staff did help us keep contact by What's App calls. You all did a fabulous job and we know she was looked after and for that, we will always be truly grateful."

Carol E
carehome.co.uk rating: 4.50 out of 5

"My mom and stepdad were admitted to Hollyfields following an emergency at home. Following the initial call to the general manager, she dealt with our crisis in the most professional and understanding manner. Our needs and those of mom and stepdad were treated with respect. During the week of respite care, the staff at the home were wonderful and deserve full praise. An extremely distressing situation was made so much less so by the care that we provided. Thank you"

C M
carehome.co.uk rating: 4.50 out of 5

"I could not have wished my aunt to be cared for in any other home. She was treated with love and respect. The staff were wonderful and always very helpful."

J A
carehome.co.uk rating: 5.00 out of 5

"Staff and care exceed all of my expectations regarding my brother's needs. Visiting family make so very welcome and he is treated as though part of a family. His appearance as far as cleanliness and smartness go is excellent at all times. His special diet is well catered for. It is a pleasure to visit. Many thanks."

C P
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been a resident at Hollyfields for over 2 years. She has always received excellent dementia care and all her needs are met by professional and caring Barchester staff. Hollyfields staff are friendly and welcoming and always on hand to answer questions and queries. I am happy leaving my loved one knowing she is being looked after well in a safe and caring environment. Food is excellent."

Anita Y
carehome.co.uk rating: 4.50 out of 5

"I am very satisfied with the care my partner receives from all members of staff. The manager is very supportive, responding to any questions I may have and managing my partner's healthcare. A great team of people from all departments who care about the residents. I would highly recommend this home."

J B
carehome.co.uk rating: 5.00 out of 5

"My dad arrived at Hollyfields in July 2022 and we cannot fault the support, the care or the friendliness of the home - towards both my dad and us as relatives! Dad is very happy there! Thank you for looking after him so well."

Claire. E
carehome.co.uk rating: 5.00 out of 5

"Great standards of care seen each time I see my friend in Barchester Hollyfields Care Home. A lot of activities seen. The whole team are amazing. Always friendly and excellent communication. The home provides outstanding care."

A W
carehome.co.uk rating: 4.50 out of 5

"My dad was transferred from an NHS hospital to Barchester Hollyfields Care Home for end-of-life care. I found that the staff were excellent and really did go the extra mile to make my dad's short life there as good as possible. They treated him with compassion and dignity. I walked in on many occasions to find that a member of staff was sat with him holding his hand and talking. They also gave support to me at a most difficult time."

Gavin P
carehome.co.uk rating: 4.36 out of 5

"Amazing staff. My wife, who is currently being cared for there, gets treated with respect and care. Staff are amazing and management show love to all. My wife currently has been a resident for a few years now and feel safe knowing she is being looked after 100%."

J A
carehome.co.uk rating: 5.00 out of 5