Reviews for Kernow House Care Home

"We were visiting our brother at the care home for the first time. We were very impressed and the staff were lovely and very helpful. We especially liked the beautiful tray of coffee and biscuits which were given to us while we were talking with our brother. We were only there for 2 hours so we did not get to see all the facilities but we hope to spend more time there on our net visit. Thank you."

S F
carehome.co.uk rating: 3.89 out of 5

"Always welcoming, caring and attentive to my brother's needs. He will not get out of bed so, unfortunately, misses out on a great offering of activities. I am more than satisfied with his care at the home."

Heather M
carehome.co.uk rating: 4.25 out of 5

"Our father has lived at Kernow for about 1.5 years. It is now his home. We both live in Canada and we cannot be there to take care of Dad, so we entrust the staff at Kernow to. He has some key members of staff that know him well and make sure his needs are being met on a daily basis. All staff there communicate with us regularly and work with us to ensure Dad is properly taken care of. He's always well-fed, hydrated and clothed. They monitor his well-being and update us if anything changes. He buses on trips to his favourite places in Cornwall and they have a garden space to relax in. Special thanks go to one member of staff in particular, who not only looks after Dad day to day but diligently helps Dad video call us every weekend. He is our dad's lifeline, and we couldn't be more grateful. When we visit every 6 months we are treated like family. We couldn't ask for better care."

Elizabeth S
carehome.co.uk rating: 4.58 out of 5

"The staff at Barchester Kernow House Care Home looked after our mum through a very tough time as Mum went through the late stages of dementia. They were always very caring and kind. Mum was always turned out very nicely when we visited. We were always kept up to date of any issues with Mum. She couldn't have been cared for any better and we're very grateful to all the staff."

Robert L
carehome.co.uk rating: 5.00 out of 5

"I would just like to say how grateful I am to all the nurses/carers and staff in the Millaton unit. They are always very helpful/kind and extremely helpful when I telephone especially as due to distance and incapacity we find it quite difficult to get to see my brother, as my husband is nearly 80 he finds driving long distances difficult and cannot cope driving in the dark any longer."

Carol P
carehome.co.uk rating: 4.58 out of 5

"Visited Mum and would like to express how lovely she was. She was clean and tidy as was her room. She was positive about the staff and the food. She was warm and chatty, it was such a joy to experience this as Mum has been unwell for such a long time. I can only praise all the staff at Kernow House for their input and skills in nursing my mum. Thank you."

Lynn R
carehome.co.uk rating: 5.00 out of 5

"I am very confident in the care and support that my father receives at the home. I live a long distance from the home and am reliably kept informed of all matters concerning him. He has just had his 100th birthday and I was touched and impressed by the way the staff helped celebrate the occasion. The staff couldn't be more friendly and helpful. I am sure that the care he receives has been a major contribution to helping him achieve his 100th birthday."

Nick M
carehome.co.uk rating: 5.00 out of 5

"I cannot praise Barchester Kernow House Care Home highly enough. The staff are extremely caring and all seem to be happy in their workplace, there is always a good atmosphere and every single resident seems to be content. I believe the leadership comes from the top. The manager is a great manager."

M G
carehome.co.uk rating: 5.00 out of 5

"Barchester Kernow House Care Home is a wonderful home for residents with challenging conditions. Staff are so kind and patient and highly trained to deal with the complex needs of their residents. Nursing staff are well-organised and efficient and always take time to talk to family about any issues, no matter how small. Food is tasty and nutritious, three hot meals a day plus supper. Any residents that cannot feed themselves are patiently fed by staff. I'm delighted to say since Dad has arrived at Kernow House, after an extensive stay in hospital, he is now putting weight back on. The entertainment ladies work tirelessly, organising suitable and interesting daily activities and trips out which I'm sure makes a huge impact on residents' happiness. The management of the home are all extremely knowledgeable and kind and have helped us enormously as a family. We are so grateful to all the staff at Kernow House and delighted that we found such a wonderful home for our dear dad."

K M
carehome.co.uk rating: 5.00 out of 5

"Amazing staff, incredibly caring and supportive for my father. It's a huge relief to know he is safe and with people who treat him with the utmost respect and dignity. I can't speak more highly."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"We were well received and pleased to see how well our aunt is being cared for."

J E
carehome.co.uk rating: 4.75 out of 5

"Ever since being welcomed at the doors of the unit, my husband has started on a new journey in his life. He is now settled into his new life and is made to feel safe, secure, well-loved and cared for. This has given him a sense of purpose and feeling of self-worth. So for me, I know the right choice was made for home. Can't ask for anything more."

Anne-Marie T
carehome.co.uk rating: 5.00 out of 5

"During the seven years I have been visiting my best friend I have always been treated with respect and consideration by all staff past and present. My friend has always been treated with care and dignity and over the years I have been encouraged to involve myself in some of her personal care eg: hairdressing. I have always been kept informed of any changes to her care via her husband. I am very grateful to the staff for making my best friend as comfortable and content as she can be."

Gillian S
carehome.co.uk rating: 4.58 out of 5

"I felt very welcomed on arrival by the receptionist and caring staff. The caring staff were super, offering drinks and even a bit of lunch as my sister was having hers. My sister has been to a lot of homes in care in he lifetime due to mental illness and I feel that she is well cared for here for her high needs. She is more content here than anywhere she has been. We are so grateful, the lovely staff and home."

K R
carehome.co.uk rating: 4.92 out of 5

"My sister's transition into Kernow House took place with genuine compassion from all the staff. I have nothing but the highest praise for their care and kindness shown. In fact, they all go 'that extra mile' in the commitment of the care to residents and their families. You could not wish for better care that is provided for your loved ones at Kernow House. Safety and comfort are extremely shown in their 'home from home' environment, giving relatives peace of mind their loved ones are 100% happy. Also, the food and dietary requirements are truly amazing! Love to all."

Sylvia F
carehome.co.uk rating: 5.00 out of 5

"My husband was in Kernow House for approx 8 years. During that stressful time, the staff were incredible. They were kind, thoughtful and very helpful. There was plenty of activities and visits from singers etc and also he was out on the minibus to the coast on several occasions. I cannot praise the care home enough and am very happy he was a resident here."

Wendy C
carehome.co.uk rating: 4.58 out of 5

"Mum continues to be superbly cared for at Kernow House, giving us great peace of mind as she’s peaceful and content. I can visit at any time, take my greyhound, for her to see and can stay as long as I want. It’s so reassuring to have such kind caring thoughtful and empathetic people looking after her, and I can’t commend them highly enough. Thank you all."

Julie B
carehome.co.uk rating: 5.00 out of 5

"My husband is well looked after, the room he is in is bright and it’s always clean, he’s able to have photos and personal things to remind him of home. The staff are very friendly and when we visit they can’t do enough for us. If I’ve got any concerns they are sorted out quickly and most importantly they keep me informed if my husband is unwell."

M A
carehome.co.uk rating: 4.17 out of 5

"I can’t thank everyone at Kernow House enough. I always feel very welcome, and I take my dog in too, she’s made such a fuss of. They are all so caring and if you have any problems they are always ready to help and sort anything out for you quickly and sufficiently, and can never do enough. I wouldn’t have my husband anywhere else, from the management to the carers they are all such wonderful people."

Jacqueline H
carehome.co.uk rating: 4.42 out of 5

"The Millaton ward cared for my mum for the last five years of her life whilst in the later stages of Huntington's disease. She had her own personalised room which we were free to make feel like her own whilst she had a view over Cornwall; where she grew up and always wished to return to. Most of all, it was the passionate carers who invested so much love and dedication in their role. Not only were they amazing at making Mum feel at home but also myself and my family. This was especially appreciated during Covid times where the staff and the home did all they could to make us feel welcome whilst adhering to the social distancing restrictions. After Covid, the staff strived to give Mum the best life she could possibly have with live music in the home, a visiting hairdresser and beautician to help residents retain as much identity and dignity as possible. I'll always be so grateful for everything the Millaton ward did to support my family and would recommend to anybody."

Conor T
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident of Barchester Kernow House Care Home in Launceston now for a few years and I cannot recommend their care and attention to detail enough. The care team and management are clearly a very driven unit to deliver such exemplary care and upon my regular visits to Mum, I find the whole experience a pleasure and to know my mum is really being cared for. I reside some distance away and have had options in the past to move Mum closer to me and see a her lot more frequently but I could not dream of this based on how happy Mum and family are. Mum is always found happy, clean and very well-fed! In summary, despite our hardships in life with such matters taking their course, I'm rather glowing about this particular care environment. Hope this review might help someone making those first hard steps in decision-making."

A D
carehome.co.uk rating: 5.00 out of 5

"Both my father and mother received the best of care at Barchester Kernow House Care Home for nearly twenty years and we have no concerns in recommending the home to families in a similar situation. The home is spotlessly clean and nothing was too much trouble regarding our parents' well-being and care. All the staff were approachable and pleasant and you knew, on leaving the home, that our parents were treated with dignity and respect. The staff made dealing with Alzheimer's and dementia more bearable for us, as a family, and we will always be grateful to the manager and the team for the high level of care they provided."

Terry H
carehome.co.uk rating: 5.00 out of 5

"The care my father has received at Barchester Kernow House Care Home over the last two years has been second to none. From the moment he arrived, the staff made him feel at home and ensured he was content and happy. I have always been made to feel especially welcome whenever I have visited and the staff are all extremely friendly and helpful. The meals are well varied and of a very high quality and the activities programme is wonderful; I have been lucky enough to experience singing and a visit from the ice cream trolley with my father whilst visiting which brought him a lot of joy. I couldn't have asked for anymore from Kernow House, everything has been brilliant and I would highly recommend them."

L W
carehome.co.uk rating: 5.00 out of 5

"My sister, aged 89 years, has been at Barchester Kernow House Care Home since 2019, initially in St. Pirans Unit and from 2021, in Millaton. She was diagnosed with Alzheimer's in 2012 and now requires full-time care - following a previous residential care home plus a separate nursing home. This enables us to comment with comparative experience. We feel so fortunate, as a family, that our sister and favourite godmother to several of our grandchildren is so well looked after in her final years. There is genuine belief, from the general manager down to the unit nursing care and support staff, to recognise and respond to the individual needs, moods and support for our lovely family member. When visiting, it is clear to see how much the staff love and enjoy what they do. We continue to appreciate the safety, love and care which she gets."

Peter W
carehome.co.uk rating: 4.58 out of 5

"I would like to express my heartfelt gratitude to Barchester Kernow House Care Home. My husband has now been in this home for eighteen months. First of all St Pirans, then Petherin and now Millaton unit. I cannot speak too highly of the care, support, dedication and love you have given to my darling husband and to me, family and friends when we visit. I a deeply indebted to the management, nurses, carers, receptionists, kitchen staff, cleaners and to everyone who works there. You all go over and beyond your call of duty. I admire and I'm eternally grateful to you all and I hold a special place in my heart for you all. Thank you so much."

S D
carehome.co.uk rating: 5.00 out of 5

"I am glad to have this opportunity to tell Barchester Kernow House Care Home, I have visited my friend's husband with her every week, I found the care outstanding. The staff are always polite, professional and kind. Some, in my opinion, go the extra mile, to my friend in particular, they have treated her so kindly at a very difficult time. It has certainly helped her. So important to relatives to know their loved ones are in good hands."

Chris S
carehome.co.uk rating: 4.56 out of 5

"The whole team at Barchester Kernow House Care Home deserve so much praise! From the manager and carers to the cleaners and the kitchen! Every single person I have met has always had my dad's best interests at heart. He is treated like a person and not just his dementia diagnosis. My father is a resident on Petherwin unit and every single time we arrive for a visit, the carers on this unit are so welcoming. I truly can't thank them enough for their caring, supportive and empathetic approach to all areas of my dad's care. They have made a hard decision a lot easier to cope with. Petherwin unit has some of the most amazing carers and deserve to be recognised for the extremely hard job that they do every day. Thank you so much."

Heidi T
carehome.co.uk rating: 5.00 out of 5

"My wife has been in your care for eight years now and at all times, I have been totally satisfied with the attention she gets from the staff. Their attention and respect shown to her make visiting her so much easier."

Tom B
carehome.co.uk rating: 4.58 out of 5

"I only visited Barchester Kernow House Care Home on two occasions but both times, I was struck by the positive atmosphere created by the staff. What I saw of the home was absolutely spotless, residents clean and well-dressed. It felt as though the staff cared about the residents as individuals -as borne out by low turnover of staff."

D B
carehome.co.uk rating: 5.00 out of 5

"My husband has only recently moved into this care home, it is quite a way to travel for me but what a lovely experience each time I have visited. A cup of tea is offered as soon as I sit down and the care team couldn't be kinder, they are so patient with other residents as well as my husband. And they welcome dogs!"

Anna D
carehome.co.uk rating: 4.09 out of 5

"My husband has been in Barchester Kernow House Care Home two years on the 14th June and has received the best of care at all times. Visitors are always welcome at all times by all the staff."

P M
carehome.co.uk rating: 5.00 out of 5

"Kernow House has been exceptional from start to finish. Our dad has spent 16 months in their care, both in St Pirans and then Petherin unit. Each and every single health carer, nurse and all other staff have been so kind, caring, considerate, compassionate and friendly every time we have visited. Dad has never been so well-fed! It's been nice to see him smiling despite his crippling dementia. Thank you all - and to the manager for facilitating Dad's latest move, we will miss your smiley faces!"

Nicola P
carehome.co.uk rating: 5.00 out of 5

"My brother-in-law has been in St Pirans Unit since the beginning of the year. His care during his time with you has been absolutely exceptional. I am overawed by the incredible patience and kindness shown to my brother-in-law and the wonderful care he has received. I am so, so grateful to all the staff in St Pirans Unit and would like to thank them from the bottom of my heart."

Jenny P
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise for Barchester Kernow House Care Home. My partner has settled in so well and is obviously well cared for by all the staff who are always friendly and helpful. They have made what is a horrible situation much easier to deal with. Every aspect of his care is excellent, in particular, his personal care which was a problem in his previous placement."

Patricia B
carehome.co.uk rating: 5.00 out of 5

"I am very pleased with the care given to my father in the care home. I am lucky that I can visit him regularly, due to my timings and the nearness. However, I would have no worries if I couldn't visit for a prolonged period of time. The carers have got to know my dad, how to distract him and especially how to keep him safe. I feel very lucky that we found him a place in this home."

J P
carehome.co.uk rating: 4.42 out of 5

"My sister has been a resident since January 2024. She has received excellent care since moving in. The staff go out of their way to meet her needs wherever possible. The accommodation is like home from home with good quality meals. All the staff have been welcoming and very happy to answer any questions put to them."

Val S
carehome.co.uk rating: 4.17 out of 5

"My mum found settling very difficult, there were several homes before Kernow House. I found she relaxed there. I know she had many upsets but they coped well with her. I have nothing but great respect for the staff and a lot of thanks for their care."

Beatrice H
carehome.co.uk rating: 5.00 out of 5

"Every member of staff was welcoming and had time to talk if any questions arose. The home was clean, tidy and smelt fresh. Residents all seem content, very well supervised and cared for. Loved the 'in-house' cat! The staff made visiting a real pleasure."

H R
carehome.co.uk rating: 5.00 out of 5

"Arriving for the first time to visit my dad, I was nervous about what I would find after a previous horrendous so-called care home nearly killed him. I was greeted by happy, friendly and informative staff who all appeared to know exactly what dad liked/disliked. Dad was wonderful and much improved. He looked well and could converse for the first time in months. This in my view, is all down to the TLC shown by the wonderful staff."

S F
carehome.co.uk rating: 5.00 out of 5

"My wife is being extremely well looked after. The staff and facilities are excellent, they are very friendly and show lots of compassion and understanding. The rooms are comfortable, the social areas very open and inviting. Thank you very much."

Trevor H
carehome.co.uk rating: 4.17 out of 5

"I have been well informed. The staff have been amazing and respectful, they are clearly well-led. Visiting during the pandemic has been organised and very well executed. Concerns I raised were discussed and a solution was found. Happy with everything."

Stephen T
carehome.co.uk rating: 4.42 out of 5

"Over the eight months my mum spent in Kernow House myself and my family were very happy with the standard of care she received. Obviously it was an extremely challenging time for the carers, Mum and ourselves due to the restrictions posed by the Covid pandemic. Visiting had to be curtailed for long periods of time and activities were also limited due to the ongoing situation. However the carers and nurses went above and beyond to ensure the safety of all their residents including Mum and did their very best to keep her comfortable, pain free and as happy as possible. She enjoyed the food and when we were able to visit she looked clean and well cared for. The staff were always friendly and helpful, at the end of the phone when needed. We only wish that she could have experienced life in Kernow House during "normal" times. At the end of her life she was treated with gentleness, kindness and respect as indeed were we. What more can I say? Thank you to all the staff at Kernow House."

Janet P
carehome.co.uk rating: 4.00 out of 5

"Kernow House certainly deserves another huge thanks from us. Their care and dedication to Mum (and us all as a family) have been outstanding throughout 2020. When our weekly visits ended, staff were quick to offer Skype, and this has been amazing over the past 9 months. Mum adores seeing her whole family on a regular basis and she truly continues to share our lives. Thanks to the many staff members who have enabled this, you are all fantastic. The introduction of outdoor visits has been brilliant for Mum to see us face to face, and the new pods are so cosy in these winter months. I've also received excellent telephone updates (as required) to discuss Mum's care needs and the families meeting on Zoom was also lovely. Of course, we all miss seeing you like we did, but Mum is doing so well, always looks happy and we are 100% included in her care. Thanks also for accommodating the regular flower deliveries, her room always looks lovely. Happy New Year and best wishes."

Sarah W
carehome.co.uk rating: 5.00 out of 5

"The care Dad has received has been excellent and all the staff are caring, professional and take great pride in looking after everyone in their care. I am very happy with the care Dad has received during his time at Kernow House."

Philippa S
carehome.co.uk rating: 5.00 out of 5

"My cousin has been a resident for many years and my brother was also a resident for 12 years. During that time, the care shown to both has been excellent. Both have suffered from Huntington's Disease and the staff are extremely knowledgeable of this condition. The staff have always been very welcoming and supportive towards me during times of uncertainty. Additionally, there is a wide range of activities to suit everyone and the opportunity to have trips out, which have greatly enhanced the wellbeing of the residents. The building is always clean and decorated to make it feel very homely. The staff also decorate the communal areas for special occasions ie. Christmas, Easter, Remembrance Day, Halloween. The resident's birthdays are celebrated with a cake. I would have no hesitation in recommending Kernow House for either respite care or as a resident."

Maxine R
carehome.co.uk rating: 4.50 out of 5

"My brother moved to Kernow House on May 30th just over 4 years ago until he passed away on 30th July 2021. I regularly received letters and phone calls telling me all the things he had been doing with activities, storytelling, pop up cafe, methodist service, bingo. Before covid enjoying minibus trips, all his personal needs were taken care of with kindness and dignity. Hair cuts, nails, feet teeth and glasses. What a wonderful choice of meals he told me about he really enjoyed the food there. He had really enjoyed his years abt Kernow House and could not have wished for anything better. The staff were all kind people."

F D
carehome.co.uk rating: 5.00 out of 5

"My husband was diagnosed with multiple dementia three years ago and has spent the last 18-months in St Prian unit in Barchester House. He was welcomed with open arms and friendly faces. He settled into his new surrounding very quickly, which was such a joy and a load off my mind. Although his room is small, it is adequate. Up until March lockdown, I visited four or five times a week, it was wonderful. He was happy, kept clean, fed, watered and entertained. I was delighted with his progress. Then no visits or activities, he became withdrawn and lonely. Garden visits were introduced in July, but he didn't respond well - I didn't visit him for 8-months. He was refusing medication, food and drinking and became very weak. The doctors gave him end of life priveledges. I started to visit almost daily (it is an 80-mile round trip) and he now recognises me and his food and fluid intake has improved considerably. Thank you, Barchester staff, at all level for all you do for my precious husband."

Judith R
carehome.co.uk rating: 4.83 out of 5

"My husband has been in a unit for 5 years and has been well cared for and treated with respect. The unit is secure and has a happy team of nurses and carers who are well trained and have always show patience and resilience in all situations. I particularly like the set up of the unit with its central garden and when possible the residents are encouraged to use it. There is a good programme of activities led by a very capable team. I would have liked a regular update on his general health and needs and kept informed in changes in staff and management."

M M
carehome.co.uk rating: 4.09 out of 5

"I am very very happy with the care my husband receives at Kernow House. The staff are all so lovely and caring. Nothing is too much trouble. The home is well designed with lots of space and all the residents look very smart and well cared for. It is very hard leaving someone you love behind in a home but Kernow House makes it so much easier."

Lyn F
carehome.co.uk rating: 4.50 out of 5

"I can not thank the staff enough at Kernow House for the continued care and attention for my husband. Their empathy and support for both my husband and myself is very reassuring."

Yvonne P
carehome.co.uk rating: 5.00 out of 5