Reviews for Kernow House Care Home

"My sister, aged 89 years, has been at Barchester Kernow House Care Home since 2019, initially in St. Pirans Unit and from 2021, in Millaton. She was diagnosed with Alzheimer's in 2012 and now requires full-time care - following a previous residential care home plus a separate nursing home. This enables us to comment with comparative experience. We feel so fortunate, as a family, that our sister and favourite godmother to several of our grandchildren is so well looked after in her final years. There is genuine belief, from the general manager down to the unit nursing care and support staff, to recognise and respond to the individual needs, moods and support for our lovely family member. When visiting, it is clear to see how much the staff love and enjoy what they do. We continue to appreciate the safety, love and care which she gets."

Peter W
carehome.co.uk rating: 4.58 out of 5

"My sister, aged 89 years, has been at Barchester Kernow House Care Home since 2019, initially in St. Pirans Unit and from 2021, in Millaton. She was diagnosed with Alzheimer's in 2012 and now requires full-time care - following a previous residential care home plus a separate nursing home. This enables us to comment with comparative experience. We feel so fortunate, as a family, that our sister and favourite godmother to several of our grandchildren is so well looked after in her final years. There is genuine belief, from the general manager down to the unit nursing care and support staff, to recognise and respond to the individual needs, moods and support for our lovely family member. When visiting, it is clear to see how much the staff love and enjoy what they do. We continue to appreciate the safety, love and care which she gets."

Peter W
carehome.co.uk rating: 4.58 out of 5

"I would like to express my heartfelt gratitude to Barchester Kernow House Care Home. My husband has now been in this home for eighteen months. First of all St Pirans, then Petherin and now Millaton unit. I cannot speak too highly of the care, support, dedication and love you have given to my darling husband and to me, family and friends when we visit. I a deeply indebted to the management, nurses, carers, receptionists, kitchen staff, cleaners and to everyone who works there. You all go over and beyond your call of duty. I admire and I'm eternally grateful to you all and I hold a special place in my heart for you all. Thank you so much."

S D
carehome.co.uk rating: 5.00 out of 5

"I am glad to have this opportunity to tell Barchester Kernow House Care Home, I have visited my friend's husband with her every week, I found the care outstanding. The staff are always polite, professional and kind. Some, in my opinion, go the extra mile, to my friend in particular, they have treated her so kindly at a very difficult time. It has certainly helped her. So important to relatives to know their loved ones are in good hands."

Chris S
carehome.co.uk rating: 4.56 out of 5

"I would like to express my heartfelt gratitude to Barchester Kernow House Care Home. My husband has now been in this home for eighteen months. First of all St Pirans, then Petherin and now Millaton unit. I cannot speak too highly of the care, support, dedication and love you have given to my darling husband and to me, family and friends when we visit. I a deeply indebted to the management, nurses, carers, receptionists, kitchen staff, cleaners and to everyone who works there. You all go over and beyond your call of duty. I admire and I'm eternally grateful to you all and I hold a special place in my heart for you all. Thank you so much."

S D
carehome.co.uk rating: 5.00 out of 5

"I am glad to have this opportunity to tell Barchester Kernow House Care Home, I have visited my friend's husband with her every week, I found the care outstanding. The staff are always polite, professional and kind. Some, in my opinion, go the extra mile, to my friend in particular, they have treated her so kindly at a very difficult time. It has certainly helped her. So important to relatives to know their loved ones are in good hands."

Chris S
carehome.co.uk rating: 4.56 out of 5

"My wife has been in care at Barchester Kernow House Care Home for almost five years and is now nearing her 92nd birthday. I visit her every day and know how well she's looked after by the lovely nurses and carers. I love her so much still after 64 years of marriage. The staff and I are so aware of the care needed for her well-being. If you or your loved ones are offered a residency at Barchester Kernow House Care Home grab it with both hands. Believe me, you will not regret it."

Charles B
carehome.co.uk rating: 4.50 out of 5

"Prior to June 1st staffing levels were very good, particularly the hostess role in the kitchen, serving meals and helping residents to eat and drink. However that role has been discontinued, as have a few carer roles and the difference is quite noticeable, standards have fallen although the staff do their best."

Gillian S
carehome.co.uk rating: 4.00 out of 5

"I became a resident at this home on 30th May 2017. All the staff have been most friendly and helpful. They listen and help with anything they can. The food served up is delicious and of such a high standard. The menu is carefully selected. I've thanked cooks for the excellence of their food. It's a pleasure to be showered with help. It's what a real home should be for us old folks. Simply great! I myself am 83, with poor legs due to cellulitis."

Victor B
carehome.co.uk rating: 4.83 out of 5

"I would like to highly recommend Kernow House especially the St Perrin Ward and all the staff. My father was a resident for 4 yrs and the care he received was exceptional he had vascular dementia and received one to One care. My mother and I visited regularly and felt so grateful he was being taken such great care of it gave us peace of mind. The staff went the extra mile and I would like to thank them especially four carers, in particular, there are many others who interacted with my father and we are most grateful. We live in Torquay so it wasn’t a quick trip 2/3 times a week but it was well worth the travel to have such amazing care for my amazing father. Sadly my father has passed and during the difficult final days, the staff were incredible. We will be forever grateful."

Persephone L
carehome.co.uk rating: 4.50 out of 5

"My mum has been a resident in Kernow House for 16 years. She has always been treated with dignity and respect. The staff have also been supportive to us as a family. Her journey has been very traumatic and upsetting at times due to her medical condition. The staff in Kernow House have been amazing at coping with my mum's behaviour, especially when first admitted. As a family we will always be very grateful for the level/standard of care given to Mum, with staff treating her as an individual, looking at her needs and interests to enable her to enjoy her time within Kernow House."

Jan V
carehome.co.uk rating: 3.83 out of 5

"My wife was a senior medical professional and main board member before her deteriorating brain condition forced her to have to resign. Eventually, I had to give up 24/7 care. We tried several care homes but only the present unit stopped her screams and physical injuries. She has been in their care over 7 years."

J K
carehome.co.uk rating: 4.25 out of 5

"I can not thank the staff enough at Kernow House for the continued care and attention for my husband. Their empathy and support for both my husband and myself is very reassuring."

Yvonne P
carehome.co.uk rating: 5.00 out of 5

"I am very very happy with the care my husband receives at Kernow House. The staff are all so lovely and caring. Nothing is too much trouble. The home is well designed with lots of space and all the residents look very smart and well cared for. It is very hard leaving someone you love behind in a home but Kernow House makes it so much easier."

Lyn F
carehome.co.uk rating: 4.50 out of 5

"My husband has been in a unit for 5 years and has been well cared for and treated with respect. The unit is secure and has a happy team of nurses and carers who are well trained and have always show patience and resilience in all situations. I particularly like the set up of the unit with its central garden and when possible the residents are encouraged to use it. There is a good programme of activities led by a very capable team. I would have liked a regular update on his general health and needs and kept informed in changes in staff and management."

M M
carehome.co.uk rating: 4.09 out of 5

"My husband was diagnosed with multiple dementia three years ago and has spent the last 18-months in St Prian unit in Barchester House. He was welcomed with open arms and friendly faces. He settled into his new surrounding very quickly, which was such a joy and a load off my mind. Although his room is small, it is adequate. Up until March lockdown, I visited four or five times a week, it was wonderful. He was happy, kept clean, fed, watered and entertained. I was delighted with his progress. Then no visits or activities, he became withdrawn and lonely. Garden visits were introduced in July, but he didn't respond well - I didn't visit him for 8-months. He was refusing medication, food and drinking and became very weak. The doctors gave him end of life priveledges. I started to visit almost daily (it is an 80-mile round trip) and he now recognises me and his food and fluid intake has improved considerably. Thank you, Barchester staff, at all level for all you do for my precious husband."

Judith R
carehome.co.uk rating: 4.83 out of 5

"My mum found settling very difficult, there were several homes before Kernow House. I found she relaxed there. I know she had many upsets but they coped well with her. I have nothing but great respect for the staff and a lot of thanks for their care."

Beatrice H
carehome.co.uk rating: 5.00 out of 5

"My cousin has been a resident for many years and my brother was also a resident for 12 years. During that time, the care shown to both has been excellent. Both have suffered from Huntington's Disease and the staff are extremely knowledgeable of this condition. The staff have always been very welcoming and supportive towards me during times of uncertainty. Additionally, there is a wide range of activities to suit everyone and the opportunity to have trips out, which have greatly enhanced the wellbeing of the residents. The building is always clean and decorated to make it feel very homely. The staff also decorate the communal areas for special occasions ie. Christmas, Easter, Remembrance Day, Halloween. The resident's birthdays are celebrated with a cake. I would have no hesitation in recommending Kernow House for either respite care or as a resident."

Maxine R
carehome.co.uk rating: 4.50 out of 5

"The care Dad has received has been excellent and all the staff are caring, professional and take great pride in looking after everyone in their care. I am very happy with the care Dad has received during his time at Kernow House."

Philippa S
carehome.co.uk rating: 5.00 out of 5

"Kernow House certainly deserves another huge thanks from us. Their care and dedication to Mum (and us all as a family) have been outstanding throughout 2020. When our weekly visits ended, staff were quick to offer Skype, and this has been amazing over the past 9 months. Mum adores seeing her whole family on a regular basis and she truly continues to share our lives. Thanks to the many staff members who have enabled this, you are all fantastic. The introduction of outdoor visits has been brilliant for Mum to see us face to face, and the new pods are so cosy in these winter months. I've also received excellent telephone updates (as required) to discuss Mum's care needs and the families meeting on Zoom was also lovely. Of course, we all miss seeing you like we did, but Mum is doing so well, always looks happy and we are 100% included in her care. Thanks also for accommodating the regular flower deliveries, her room always looks lovely. Happy New Year and best wishes."

Sarah W
carehome.co.uk rating: 5.00 out of 5

"Over the eight months my mum spent in Kernow House myself and my family were very happy with the standard of care she received. Obviously it was an extremely challenging time for the carers, Mum and ourselves due to the restrictions posed by the Covid pandemic. Visiting had to be curtailed for long periods of time and activities were also limited due to the ongoing situation. However the carers and nurses went above and beyond to ensure the safety of all their residents including Mum and did their very best to keep her comfortable, pain free and as happy as possible. She enjoyed the food and when we were able to visit she looked clean and well cared for. The staff were always friendly and helpful, at the end of the phone when needed. We only wish that she could have experienced life in Kernow House during "normal" times. At the end of her life she was treated with gentleness, kindness and respect as indeed were we. What more can I say? Thank you to all the staff at Kernow House."

Janet P
carehome.co.uk rating: 4.00 out of 5

"I have been well informed. The staff have been amazing and respectful, they are clearly well-led. Visiting during the pandemic has been organised and very well executed. Concerns I raised were discussed and a solution was found. Happy with everything."

Stephen T
carehome.co.uk rating: 4.42 out of 5

"My wife is being extremely well looked after. The staff and facilities are excellent, they are very friendly and show lots of compassion and understanding. The rooms are comfortable, the social areas very open and inviting. Thank you very much."

Trevor H
carehome.co.uk rating: 4.17 out of 5

"Arriving for the first time to visit my dad, I was nervous about what I would find after a previous horrendous so-called care home nearly killed him. I was greeted by happy, friendly and informative staff who all appeared to know exactly what dad liked/disliked. Dad was wonderful and much improved. He looked well and could converse for the first time in months. This in my view, is all down to the TLC shown by the wonderful staff."

S F
carehome.co.uk rating: 5.00 out of 5

"Every member of staff was welcoming and had time to talk if any questions arose. The home was clean, tidy and smelt fresh. Residents all seem content, very well supervised and cared for. Loved the 'in-house' cat! The staff made visiting a real pleasure."

H R
carehome.co.uk rating: 5.00 out of 5

"My brother moved to Kernow House on May 30th just over 4 years ago until he passed away on 30th July 2021. I regularly received letters and phone calls telling me all the things he had been doing with activities, storytelling, pop up cafe, methodist service, bingo. Before covid enjoying minibus trips, all his personal needs were taken care of with kindness and dignity. Hair cuts, nails, feet teeth and glasses. What a wonderful choice of meals he told me about he really enjoyed the food there. He had really enjoyed his years abt Kernow House and could not have wished for anything better. The staff were all kind people."

F D
carehome.co.uk rating: 5.00 out of 5

"I was delighted to see how well cared for my cousin is. She has made some progress since moving here and it is good to see her walking again. She seems really happy. Her room is beautiful and kept really clean. She is cared for by lovely staff who really know her. Everyone we met on our visit went out of their way in making us feel really welcome. It's a caring and friendly environment."

J S
carehome.co.uk rating: 4.92 out of 5

"It's difficult for me to express opinions in detail as I was unable to enter the building because of Covid restrictions. My views are based on conversations with the nurses and carers at Kernow House and what my husband has said during the time he was there (9months) and since he has returned home."

E M
carehome.co.uk rating: 4.22 out of 5

"Although the past few weeks have been exceptionally hard for the staff they have done a wonderful job in doing all they can to keep residents safe. I am an essential caregiver for my husband and so thankfully can still visit him. I can tell he is very fond of the staff and it shows that in the way they care for him it is likewise. Christmas was still celebrated and the home looked lovely. Every care was taken so everything carried on the same."

J P
carehome.co.uk rating: 3.92 out of 5

"My sister lives on Millaton Unit and has complex and challenging needs. She is cared for by excellent, compassionate, kind and professional staff who are well versed in her care needs. All the staff make the effort to get to know our family members too and to receive a warm welcome on visiting makes a big difference to us. We are eternally grateful."

B B
carehome.co.uk rating: 4.92 out of 5

"I feel Barchester Kernow House Care Home is caring, friendly and they have my husband's needs just right. It feels homely and not institutionalised, very relaxed, they can not do enough for me and my family when visiting. I have no worries and know he is safe and truly cared for. It's hard for me to let go and visit nearly everyday. Still getting used to losing the husband and friend I had six months ago."

Jane P
carehome.co.uk rating: 4.27 out of 5

"My wfe and I had been private carers for our neighbour for 4 years entrusted with LPA. At almost 103 we could no longer give her the attention she deserved. Finding the right home is daunting, however from the 1st of several telephone discussions and emails we felt very comfortable with our choice of Kernow House. The day came for our 1st visit and our feelings about making such an important decision were vindicated. Our lady, like everyone, is treated with dignity, kindness, and love. Our subsequent visit has confirmed we have made the right choice. The whole of the staff are very easy to deal with and nothing is too much trouble. The whole process from 1st contact to date is seamless. Finally, we asked ourselves “Is this the sort of place we would like to live if that time ever came” The answer was a resounding yes!"

Anton P
carehome.co.uk rating: 5.00 out of 5

"Our experience has been excellent since we have been visiting. All the staff have been really kind and caring. Nothing has been too much trouble. You keep us informed if there are any changes. It gives us peace of mind knowing that our family member is relaxed and well cared for."

Daphne A
carehome.co.uk rating: 5.00 out of 5

"The care my father has had at Barchester Kernow House Care Home has been very good, the staff are kind and caring towards both dad and our family. The staff treat dad with both care and dignity which we feel is vital when dealing with Dementia. We cannot fault the care he has been given."

S C
carehome.co.uk rating: 3.83 out of 5

"My wife has been a full-time resident of Kernow House Care Home since February 2014. Recently I received a phone call to advise me that she was running a high temperature and the head nurse had asked the GP for an urgent prescription for an antibiotic, but they would call me if there was a further problem. At 5 a.m. the following morning I received a call from the night shift staff to say they had called the urgent response team because there had been a delay on the prescription and they were seeking support. I drove to Kernow House Care Home and sat by my wife while the team looked after her. The head nurse arrived and took control of the situation and demonstrated a detailed knowledge of my wife and her behaviour which showed me how carefully she has been observing all the residents in her care. I was deeply impressed by the professional behaviour and empathy the staff team demonstrated to both my wife and myself."

Jeremy P
carehome.co.uk rating: 4.50 out of 5

"Always responsive with any queries and regular meetings for relatives who can participate, ask questions and get a real-time account of how the home is doing. My uncle is cared for in a spotlessly clean environment which is warm and welcoming. He has a key worker who goes above and beyond to care for him and all staff on the ward support him in a friendly and caring way. He thoroughly enjoys getting to choose steak and chips, personally cooked by the chef as a birthday treat! Thank you for making him at home and long may it continue."

Avis G
carehome.co.uk rating: 5.00 out of 5

"My lovely dad chose to go into a nursing home following a terminal diagnosis as he wanted our final weeks with him to be as his family rather than as his carers. We chose Kernow House because of its clinical reputation but in reality our abiding memory was of the warmth of the care. Sadly my dad died only 10 days after moving into Kernow Care. But during his short time there, the staff took the time to get to know him as a person, and his likes and dislikes. They treated him with dignity, kindness and absolute warmth. Nothing was too much trouble - the staff were both responsive and proactive. They also took the time to get to know us, and his family, and quietly supported us through a traumatic time. In his last few hours, during the time it took us to drive to Kernow House, one of the team sat by his bedside, holding his hand, showing him the photo of us, his family, making sure he was never alone. We miss him so much but we are so glad that we chose Kernow House. Thank you."

Sarah P
carehome.co.uk rating: 4.17 out of 5

"My mum has been unwell but the way the nursing staff handled both my mum and myself was outstanding. They kept me constantly informed and completely put my mind at rest as to how she was being looked after and treated. They also have listened in the past to the sort of care I wish my mum to receive, they constantly ask if they can do anything to improve her care but as far as I am concerned she is 100% in the right place, with the right people, the best possible care receiving."

Tracey T
carehome.co.uk rating: 4.75 out of 5

"This is the first time I have visited my aunt here. Her room was large with a nice window to see the garden, and an en-suite with various bits of equipment to aid her handling. Her room was clean and tidy. She was in the lounge sitting in her own wheelchair, it looked so expensive and comfortable. My aunt was in good spirits although she was poorly with a temperature. All care is given to aid the situation, thank you so much for her care."

Susan M
carehome.co.uk rating: 5.00 out of 5

"The manager has an open-door policy which is good to sort out any problems you may have. The home is very clean and my son's bedroom is the same. He is well cared for and this is a comfort to me because I am 84 and I know when I am no longer around my son will be okay. My son has korsakoff not quite the same as dementia-I would like him to go out of the unit more which is something he likes. Like all care homes, I would like regular care staff so my son can remember them, but I know the home is doing the best it can! Now the nursing staff in Kernow is good, I can talk to them about my son."

Teresa C
carehome.co.uk rating: 4.08 out of 5

"First-time visit, as my father had been placed at this home a couple of days before. On first impressions it seems to be lovely, the staff were all very nice, professional and very helpful. My father's room is wonderful, light and spacious with an en-suite shower room/toilet. The unit is spotlessly clean and decorated to look more like a private home rather than a nursing home."

J S
carehome.co.uk rating: 4.17 out of 5

"The staff at Barchester Kernow House Care Home looked after our mum through a very tough time as Mum went through the late stages of dementia. They were always very caring and kind. Mum was always turned out very nicely when we visited. We were always kept up to date of any issues with Mum. She couldn't have been cared for any better and we're very grateful to all the staff."

Robert L
carehome.co.uk rating: 5.00 out of 5

"I am very pleased with the care given to my father in the care home. I am lucky that I can visit him regularly, due to my timings and the nearness. However, I would have no worries if I couldn't visit for a prolonged period of time. The carers have got to know my dad, how to distract him and especially how to keep him safe. I feel very lucky that we found him a place in this home."

J P
carehome.co.uk rating: 4.42 out of 5

"My sister has been a resident since January 2024. She has received excellent care since moving in. The staff go out of their way to meet her needs wherever possible. The accommodation is like home from home with good quality meals. All the staff have been welcoming and very happy to answer any questions put to them."

Val S
carehome.co.uk rating: 4.17 out of 5

"I only visited Barchester Kernow House Care Home on two occasions but both times, I was struck by the positive atmosphere created by the staff. What I saw of the home was absolutely spotless, residents clean and well-dressed. It felt as though the staff cared about the residents as individuals -as borne out by low turnover of staff."

D B
carehome.co.uk rating: 5.00 out of 5

"Always welcoming, caring and attentive to my brother's needs. He will not get out of bed so, unfortunately, misses out on a great offering of activities. I am more than satisfied with his care at the home."

Heather M
carehome.co.uk rating: 4.25 out of 5

"Visited Mum and would like to express how lovely she was. She was clean and tidy as was her room. She was positive about the staff and the food. She was warm and chatty, it was such a joy to experience this as Mum has been unwell for such a long time. I can only praise all the staff at Kernow House for their input and skills in nursing my mum. Thank you."

Lynn R
carehome.co.uk rating: 5.00 out of 5

"I am very confident in the care and support that my father receives at the home. I live a long distance from the home and am reliably kept informed of all matters concerning him. He has just had his 100th birthday and I was touched and impressed by the way the staff helped celebrate the occasion. The staff couldn't be more friendly and helpful. I am sure that the care he receives has been a major contribution to helping him achieve his 100th birthday."

Nick M
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise for Barchester Kernow House Care Home. My partner has settled in so well and is obviously well cared for by all the staff who are always friendly and helpful. They have made what is a horrible situation much easier to deal with. Every aspect of his care is excellent, in particular, his personal care which was a problem in his previous placement."

Patricia B
carehome.co.uk rating: 5.00 out of 5

"I would just like to say how grateful I am to all the nurses/carers and staff in the Millaton unit. They are always very helpful/kind and extremely helpful when I telephone especially as due to distance and incapacity we find it quite difficult to get to see my brother, as my husband is nearly 80 he finds driving long distances difficult and cannot cope driving in the dark any longer."

Carol P
carehome.co.uk rating: 4.58 out of 5