Reviews for The Spires Care Home

"The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!"

Janet H
carehome.co.uk rating: 5.00 out of 5

"The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!"

Janet H
carehome.co.uk rating: 5.00 out of 5

"Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!"

Dennis E
carehome.co.uk rating: 5.00 out of 5

"Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!"

Dennis E
carehome.co.uk rating: 5.00 out of 5

"This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a five-star hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home."

C B
carehome.co.uk rating: 5.00 out of 5

"This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a five-star hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home."

C B
carehome.co.uk rating: 5.00 out of 5

"Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!"

Amelie B
carehome.co.uk rating: 4.08 out of 5

"Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!"

Amelie B
carehome.co.uk rating: 4.08 out of 5

"My mom stayed at Barchester for eight days respite, it was the first time my mom has ever been in respite so I was a little apprehensive. I called her a good few times while she was in Barchester and she was so happy and told me the staff were lovely to her, and she was enjoying her stay. I would never be hesitant to let my mom stay at Barchester again because she was well looked after."

L S
carehome.co.uk rating: 5.00 out of 5

"Choosing a Care home is one of the hardest and most traumatic decisions to make. My Mum (95) has been in residence at The Spires for a week so it's still very early days. That said, however, I have nothing but praise for the staff (no matter what their role). They are caring and attentive. Mum will often say how kind everyone is. They are quick to provide company if someone is on their own. Food and drinks are of a very high standard and visitors are able to enjoy complimentary refreshments from the cafe area. Our family are made most welcome - including dogs and babies! Little details have been considered such as net laundry bags & tiny tags in clothing - not a marker pen or name-tape in sight! We are looking forward to being able to spend time with Mum doing normal things that families do, now that the burden and worry of being solely responsible for an elderly frail person has gone."

Diana M
carehome.co.uk rating: 4.50 out of 5

"March 9-16 2020, 7-days respite - very impressed. June 8-21, 2 -7th July - 14-days isolation, 14-days normal. July 8th onwards, happy permanent resident in a relaxed atmosphere. All the staff work as a very efficient team. Standing in for whatever is needed. Pressing for help is always answered, even if one may wait a while. Help is spontaneously offered whenever a need is seen. The surrounding gardens are full of flowers, shrubs, trees etc, and well maintained. And all of the light downstairs rooms have access to the gardens."

B F
carehome.co.uk rating: 5.00 out of 5

"Extremely good. Excellent rapport between me and the staff. No complaints at all."

I M
carehome.co.uk rating: 5.00 out of 5

"My Godmother, mid-80s, moved up from London to Lichfield, at short notice, so we had to select a care home rather quickly. Barchester as an organisation arranged a meeting at a local home in London (when I was visiting for a flying visit), to speed the admission process, and from day one have been top rate. The Lichfield Spires is the best care home I have ever been in - the staff are friendly and the setting is beautiful. It really doesn't feel like a care home, more like a hotel complete with communal café and cake bar. Considering the massive change in my Godmother's life in recent months, she has been brilliant. She keeps telling me what a good job I did choosing The Spires. Respite care is available if you want to just try it out for your relative. During recent weeks with the COVID-19 issues they have been brilliant, sending us updates, pictures, keeping us informed, arranging activities to keep the residents' minds active and positive, all within government guidelines."

Jackie H
carehome.co.uk rating: 5.00 out of 5

"Staff at The Spires are going above and beyond the call of duty during this very difficult time. My mother feels cared for and among friends. Despite not being able to receive visitors, she appears quite content - I would say happy - when I telephone. I cannot speak too highly of the care she is receiving. My heartfelt thanks go to all concerned, from cleaners to nursing staff. You are stars!"

Mark T
carehome.co.uk rating: 5.00 out of 5

"From our first visit the sound of laughter and joy was apparent throughout the home. Over the last few weeks, everyone has been incredibly supportive, not only to Mum but also to my sister and I. The circumstances most of us find ourselves in are not easy. However, knowing the care, attention, and involvement of all at The Spires have meant we are confident and comforted that Mum is excellently looked after as much as is humanly possible. Thank you."

P N
carehome.co.uk rating: 5.00 out of 5

"Very impressed with all aspects of care, accommodation food etc. Staff also have worked very hard to organise activities; whilst maintaining social distancing."

Gillian W
carehome.co.uk rating: 5.00 out of 5

"I was admitted from hospital mid Summer 2019 when I was unable to stand and weight 5 stone. Since then, with good care and food, I am able to walk and join in most of the activities available. We are a happy crowd and the staff has kept us entertained during this lockdown period when of course, we miss our families and visitors. All the staff has helped us to use tablets etc to keep in touch with the outside world!"

Y B
carehome.co.uk rating: 4.50 out of 5

"Excellent care consideration and helpfulness in every aspect."

Margaret W
carehome.co.uk rating: 4.92 out of 5

"Enjoyed my stay very much. The staff was extremely pleasant. Nothing was too much trouble."

A N
carehome.co.uk rating: 4.83 out of 5

"Mum has settled into The Spires really well since moving in from her previous care home. We are both very impressed with the standard of accommodation and the level of care provided by all the staff. Everybody is very kind and genuinely cares for the residents and family members."

Carol R
carehome.co.uk rating: 4.92 out of 5

"This home is very comfortable and the staff are very helpful to your needs. I would have no problem in recommending this home to anyone."

G D
carehome.co.uk rating: 4.00 out of 5

"We used the Spires to provide some professional care for my mother and as a way of assessing her overall condition. The facilities, staff and overall care provided were superb and my mother thrived in the environment provided by the staff. I would have no hesitation in recommending The Spires."

M G
carehome.co.uk rating: 5.00 out of 5

"I have enjoyed it. I was treated with dignity by the receptionist and others around me."

M B
carehome.co.uk rating: 4.27 out of 5

"We have been so impressed with the care at The Spires. The staff are so lovely, friendly, patient and kind. Nothing is too much bother. The accommodation is very good, clean, light and spacious. We are sorry that she is leaving but expect to be back. We feel that Mum is very safe in this place and treated with huge respect."

P W
carehome.co.uk rating: 5.00 out of 5

"My husband came for one week's respite for the first time. This was very traumatic for both myself and my husband, but the staff took over and really put my mind at ease. They telephoned me to let me know that he had settled down. I phoned every day to check that he was ok and the staff were very patient and reassured me that all was well. We will be using this service again."

A L
carehome.co.uk rating: 4.25 out of 5

"The room and facilities, service, food and care were excellent. The carers were extremely efficient without being overbearing. I was there for a few weeks' convalescences and was very happy. Staff and residents very friendly."

B H
carehome.co.uk rating: 4.92 out of 5

"From first contact, we were made to feel welcome. Mum was nervous and frail post-operation but all the staff were very kind, caring, thoughtful and sensitive to her mood and needs. Food, care, facilities all excellent and a lovely room. Only criticism would be a shortage of staff sometimes (noticed by mum) and lack of communication between staff and occasionally between carers and mum eg no notice of early lunch at the garden party, a problem with medication as not registered with local GP, Confusion about the length of stay amongst carers."

G S
carehome.co.uk rating: 4.92 out of 5

"I had a week's respite care and could not have been better looked after. The staff were all very kind and made me feel very welcome."

S M
carehome.co.uk rating: 5.00 out of 5

"From the moment of arrival, The Spires has exceeded all my expectations. The facility as a whole is beautifully designed, luxurious and comfortable, inspiring confidence immediately. As for the staff, I cannot praise them enough. Uniformly they are pleasant, caring and very professional, dedicated to creating the very best care for all the residents."

Patricia M
carehome.co.uk rating: 5.00 out of 5

"My father went in on emergency respite. We had already looked at the home. He was well looked after and enjoyed his time in the home. He loved having a cooked breakfast, the company of others and enjoyed sitting with the mother and baby group. Staff seemed very nice but there was not many of them. I would put my father in here again."

Carol F
carehome.co.uk rating: 3.92 out of 5

"My three weeks stay was made very pleasant by the wonderful and caring staff, in a superb environment. Nothing was ever too much trouble."

Frank P
carehome.co.uk rating: 4.83 out of 5

"Following an operation, I arrived at Spires to a very warm and caring reception. All staff are 1st class with a full commitment to looking after everyone they are responsible for."

Josephine P
carehome.co.uk rating: 4.92 out of 5

"Excellent all round. Staff very helpful and genuinely caring. My wife celebrated her 90th birthday with you and the arrangements were first class."

A C
carehome.co.uk rating: 5.00 out of 5

"The staff at The Spires were brilliant. They were very helpful in settling my mum in for her stay and always called me back if I had any concerns. After mum being quite apprehensive about staying she came out saying that everyone was very friendly and the food was great. A huge relief as it's never easy leaving your mum somewhere different. Will definitely use again."

J S
carehome.co.uk rating: 4.58 out of 5

"My mum couldn't be in better hands, she is safe and has amazing three-course meals she has a lovely social circle. The staff are attentive, patient and nothing is too much trouble. I don't have to worry as I know my mum is in the safest of hands. It's like a big family. I can't thank The Spires enough for all they do, they really and truly are amazing. Thank you."

Kimberley M
carehome.co.uk rating: 5.00 out of 5

"To put Dad into a home was an extremely hard decision to make. However, the warm and genuine care staff have made the transition easy for both Dad and the family. Dad seems extremely happy at The Spires Care Home which speaks for its self and is the best review I can give."

Beau H
carehome.co.uk rating: 4.58 out of 5

"We refer to The Spires as Dad's hotel. The people that work there, the decor, the facilities, the grounds, the cleanliness and the service has been nothing less than 5*. As a family, our minds are at rest knowing Dad is being well looked after in a beautiful environment, with 5* treatment. Thank you, Barchester for making this possible!"

Tiffeny H
carehome.co.uk rating: 5.00 out of 5

"My family and I had to make the hardest decision we have ever had to make about placing in mum into care. This heart-wrenching decision was made easier due to the sensitive and highly trained staff. The home is beautiful it does not feel like a care home more like a 5-star hotel. The whole process from our first visit without mum to the day she moved in. This is a happy home not only because of the excellent highly trained staff making living there a fabulous environment but how it is presented. There are plenty of activities to occupy mum and keep her happy which was very important to us as mum needs stimulation and company to reassure her, particularly during those periods when family are not visiting. Staff are dedicated, highly trained and clearly love their jobs. I would recommend a visit here if anyone is contemplating care home living. Thank you to all the staff that have helped not only mum but us as a family to do one of the hardest things we have ever had to do."

Julie W
carehome.co.uk rating: 5.00 out of 5

"I thoroughly enjoyed my two-week break at The Spires, the accommodation was first class, as was the food. The staff were all friendly, nothing was too much trouble and every effort was made to involve everyone with what was going on. I had lots of family visit and they were all made very welcome. I will be returning."

Yolanda M
carehome.co.uk rating: 4.92 out of 5

"My mum, who has dementia, moved to The Spires from another care home. The difference in her is amazing. She's now happy; singing, dancing, eating well and generally interacting with staff and other residents. I feel I have my mum 'back'. I can't thank everyone at The Spires enough for making a difficult situation so much more manageable. The care and attention is second to none and the environment is fantastic. I would highly recommend."

J D
carehome.co.uk rating: 4.92 out of 5

"I came for post-op care following spinal surgery. I needed personal care help, rest, good food and most importantly - high-level cleanliness. All my needs were met and exceeded due to top class care in a dignified manner. Would not hesitate to recommend The Spires Care Home. Grateful thanks to all."

J N
carehome.co.uk rating: 4.91 out of 5

"From the moment we walked through the door we were made more than welcome by the receptionist. We were then shown around the building and it was like walking around a 5-star hotel. The manager came to visit our home to see my mum and her care, compassion and understanding was wonderful. Mum spent 12 days respite in The Spires whilst we were on holiday and I can honestly say from friends who visited her they all gave glowing reports regarding the staff. I cannot praise the staff more highly - very professional. I certainly would recommend The Spires to anyone - wonderful."

Laura H
carehome.co.uk rating: 5.00 out of 5

"Mum came to The Spires initially for respite following a rather nasty water infection. She has Dementia and lived alone in Pelsall. Whilst in hospital, the Dementia was diagnosed and then everything fell into place. For her safety and well being my sister and I decided that The Spires was the place for her. She loves talking to people, singing and dancing. The Spires Care Home is brilliant. Mum refers to it as her Hotel. The decor is splendid the facilities are amazing especially the spa bath. She can often be heard singing in the bath!!! Mum loves the spa bath with coloured lights and bubbles. The staff are wonderful so caring and friendly. Nothing is too much for them. Mum thankfully has loads of visitors and everyone loves to go and see her especially with the bistro area they've got. Lovely drinks and homemade cakes and coffee - just help your self!!! I've been to a number of care homes before choosing The Spires and without a doubt, this is the Ritz of care homes."

Laraine S
carehome.co.uk rating: 5.00 out of 5

"A two-week stay at The Spires has been an excellent way for my cousin to give serious consideration to her future care needs. I am pleased she accepted this opportunity to experience 24-hour support. She is not yet ready to surrender her independence but has appreciated the benefits. The location is very good, easily accessible too."

J T
carehome.co.uk rating: 4.25 out of 5

"First class stay for just over two weeks. Perfect conditions, warm and very friendly staff, nothing was ever wanted, everything was to hand"

Andrew P
carehome.co.uk rating: 5.00 out of 5

"My mother came to The Spires for respite care for two weeks. I visited at various times and the residents were always content and very well cared for. The staff showed genuine dedication and always welcoming and kind. Nothing was too much trouble. The calm and peaceful atmosphere was reassuring and enabled me to leave my mother in their care without worry. When I went to fetch my mother home, she had blossomed and was so alert and content that I extended her stay. Being able to book respite care up to a year in advance is wonderful. Also knowing that my mother will enjoy herself and receive high-quality care, wonderful food, all provided in homely, comfortable surroundings is worth more than any amount of money can buy. The Spires is a perfect example of what a care home should be like and I would have no hesitation to recommend it. I hope this review helps anyone considering respite/permanent care and reassures them that there is nothing to worry about at The Spires. Thank you."

Nicola O
carehome.co.uk rating: 5.00 out of 5

"Our father, husband and brother is grateful for all your kindness and support over the past month at a time when the family needed support."

D S
carehome.co.uk rating: 4.75 out of 5

"Visited mother in Law today. I never cease to be impressed by the home (it really is home from home). I have visited many care homes in my work and this home is amongst the best. Clean, friendly and a lovely atmosphere. Thank you for making Mother in Law's stay here pleasant and comfortable."

Barry M
carehome.co.uk rating: 4.92 out of 5

"The care and attention shown by all the staff on my sister's admittance was second to none. This has continued since she has been in their care."

B T
carehome.co.uk rating: 4.92 out of 5

"Our experience from start to finish of the process of admitting my mother into the care home has been smooth and professional. All the staff in the home are friendly and attentive. My mother loves it there."

Rosemary P
carehome.co.uk rating: 5.00 out of 5