Reviews for The Spires Care Home

"My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people."

Sally H
carehome.co.uk rating: 5.00 out of 5

"Two weeks ago my mother became a resident at The Spires, on that day the manager was thoughtful enough to arrange a visit for us on the 29th of October when Mum's quarantine period was over. So yesterday she finally got to meet the other residents and we visited. All necessary precautions had been taken to ensure everyone's safety. The member of staff who accompanied Mum was very attentive, helpful and patient. After the visit it was wonderful to glimpse through the window and see Mum had been taken to the cafe area to join fellow residents in a game of dominoes, encouraging her to socialise and settle in her new home."

Sally S
carehome.co.uk rating: 4.63 out of 5

"This is my second visit to the care home. I have been here for 21 days. The initial impression is of a smart, well furnished and well-equipped building. But it is much more than that. CARE is the word that signifies how this home operates. Staff are superb and quickly learn what a resident needs and their preferences. The food is excellent and served in a splendid dining room or your room if preferred. I would have no hesitation in returning, it would be very hard to find better."

John D
carehome.co.uk rating: 4.75 out of 5

"We cannot praise the team at The Spirehighly enough. Even before the pandemic, they were doing a wonderful job, but they have excelled themselves over the past months. All the residents and staff have been kept safe, but more than that, they have worked to keep the atmosphere cheerful and upbeat, no easy task. It's impossible to single out any one person to be employee of the month because they are all employees of the month! They have not only been employees looking after all in their care, but this year, they have also been surrogate family to the resident who have really missed seeing their nearest and dearest. Those working at The Spires have had to juggle the concerns of their own family and friends with the safety of the residents. It is a testament to how well they have done this that they have had only one possible case over the whole period. The activities team, along with all the other members of staff, have battled to keep spirits high, so important for mental and emotional health. There is always such a great atmosphere when we arrive for a visit, in the wonderful visiting suite with Mum and lots of laughter. We really appreciate all that everyone at The Spires has achieved this past year."

A C
carehome.co.uk rating: 5.00 out of 5

"I cannot speak too highly of the care, love and attention all the staff have given to my mum since she has been living at The Spires Care Home. Nothing is too much trouble and I have complete peace of mind knowing that my dear mum is being looked after and is well cared for. Mum moved in last August 2020 and she is very happy. She has a wonderful room and loves looking out over the central garden area. She loves the food and says it's like living in a 5-star hotel! She says the carers are so kind and caring. Throughout the whole Covid pandemic we have been kept up to date on everything and everything has been done to keep the residents safe and well. I would thoroughly recommend The Spires to anyone who was considering their loved one needing full-time care."

Julia L
carehome.co.uk rating: 5.00 out of 5

"My 94-year old mother, suffering increasingly from Alzheimer's Disease, was initially a short-notice respite resident at The Spires Care Home due to her inability to care for herself after the death of my 97-year-old father. The necessarily fast move was traumatic for her in many ways, especially with the restrictions imposed by the Covid-19 pandemic. However, from the moment of her arrival there, she was met with an extremely high level of excellent care from a skilled team of carers. In the luxurious environment of The Spires, she was treated with exceptional kindness, sensitivity and, indeed, love for which both she and I, her son, were greatly appreciative. The attentiveness to her many care needs and mental health demands was humbling and the patience of the carers was remarkable. As the only remaining family member, I was learning quickly about my mother's condition and the patience and empathy shown to me, too, at this difficult time was outstanding."

Mike J
carehome.co.uk rating: 4.33 out of 5

"The Spires is a beautiful, clean, modern home whose staff are wonderful. They are caring and nothing is too much trouble. Mum's room is clean, fresh and looks over the garden - ideal for someone who loved gardening! The staff encourage Mum to join in the activities and when she goes she really enjoys them."

M D
carehome.co.uk rating: 4.83 out of 5

"Excellent. Looked after my mum when she came out of the hospital. Thank you for all your care."

Peter I
carehome.co.uk rating: 5.00 out of 5

"The care at The Spires is some of the best care I have ever seen. Not only are the staff attentive and professional, but they are also kind and approachable. The smile on my aunty’s face when we see her is a testament to the care she receives."

Bee K
carehome.co.uk rating: 4.17 out of 5

"Only came for three weeks respite. The care staff are friendly and caring. Nothing is too much trouble. The rooms are a good size, and the decor all around is lovely. My room overlooked the garden and was in full bloom, squirrels and rabbits running around first thins, a lovely setting. I can't fault the home and staff. Will recommend it to people looking for a care home."

Joan H
carehome.co.uk rating: 4.67 out of 5

"I can’t praise the staff at Barchester The Spires Care Home enough for the care, empathy and support they gave to my sister whilst she was in their care. My sister’s behaviours were at time difficult due to her dementia but the team were always calm, patient, understanding and treated her with dignity. The manager and the team kept us updated of any changes and supported her move when her respite ended. I would have no hesitation recommending The Spires to anyone for care and the home and gardens are also of an excellent standard."

Mike J
carehome.co.uk rating: 5.00 out of 5

"Staff at the Spires are helpful caring and considerate and together with the facilities available made my mom's respite break very enjoyable for her and gave my sister and me the peace of mind, that she was safe and being looked after. Good and safe systems of working for COVID. Would recommend it to anyone."

Nigel T
carehome.co.uk rating: 4.83 out of 5

"My husband spent a week in Respite. The care was excellent as usual this being his fifth visit over the last few years. We are so grateful to all the staff for making him feel so welcome and content. The room was absolutely perfect somewhere he could relax and enjoy the views from the patio doors. Even sitting out when the weather allowed. We already have another stay booked for next year."

Liz B
carehome.co.uk rating: 4.92 out of 5

"My mom was a resident at The Spires for 5-months and my father for 20-months ending in September 2021. They had a range of needs in addition to their slowing down that came with age. They were made very welcome from day one and made to feel like part of a big family. Their needs were met with good professionalism, but above and beyond this was the friendly and kind-hearted nature of the staff. As their health deteriorated, every effort was made to meet their needs, and without the care and understanding of the staff, I do not know how we could have managed these last few months. It was clear that the staff really took the residents to heart. Sadly, due to the needs of other family and friends, we have experienced a number of Care homes in recent years, and I can honestly say this is the best home we have experienced. Thank you."

Neil B
carehome.co.uk rating: 4.92 out of 5

"Our mum was a resident at the Spires Care Home for the last three years. The Home provided the best quality of life that we could have hoped for. Mum laughed, danced, sang and made numerous friends, she may not have remembered names but she enjoyed the company of her extended family and felt safe. Mum was a troubled soul at times but the staff became familiar with the extent of her dementia and responded lovingly and appropriately to her needs even with cups of tea at midnight. The whole staff made us feel welcome and involved indeed a part of the Spires family. We will forever appreciate their role in mum’s last few years."

Lesley W
carehome.co.uk rating: 5.00 out of 5

"I have recently had dealings with The Spires at Lichfield. The lady I act with Power of Attorney for, needed much more care than she could get in her own home. After an inspection visit to this home, and after hearing other good verbal comments, we quickly decided to take advantage of the trial (respite) offer. She almost immediately decided that this was the place for her. All further arrangements have been facilitated very easily with help from the very approachable management team. I have had many questions and need for guidance, which have all been dealt with in a friendly and efficient manner. Thank you to the staff. After my visit yesterday with her, she was over a month into her stay, she confirmed that to move here was a decision she wished she had made earlier and had glowing reports of all staff members. I know that being there will be excellent for her and make my role much easier."

Garry C
carehome.co.uk rating: 4.58 out of 5

"My mother-in-law has just returned from another lovely respite stay - I can't recommend The Spires enough. The staff are always warm and welcoming and they put us at ease straight away. The ensuite rooms are of a high standard and the lounges feel very homely and comfortable. My mother-in-law has dementia and enjoys music, craft and puzzles, so the daily programme of activities is great for her and she has plenty of things that she can join in with."

Julie B
carehome.co.uk rating: 5.00 out of 5

"I was in this home on respite for ten days in December 2021. The staff and care are exemplary, as is the food! I felt welcomed and looked after. I should have no hesitation in choosing this home if I ever need one. I rate The Spires 4.9/5 and want to thank them for their care."

Barbi L
carehome.co.uk rating: 5.00 out of 5

"Individual care by staff is excellent and cheerful. However, liaison between shifts seems uncertain, needs addressed by staff on duty not continued subsequently."

A W
carehome.co.uk rating: 4.83 out of 5

"Both my mother-in-law and father-in-law have resided at The Spires, my mother-in-law until she passed away and my father-in-law until he needed to go to a nursing home. They have both loved living at The Spires, the building and facilities are beautiful and the care and staff have been wonderful. They treated both with dignity and love and genuine care. The manager has gone out of her way to help us the family well above and beyond. Don't send your loved ones anywhere else, this is the best place."

J W
carehome.co.uk rating: 5.00 out of 5

"Dad was admitted to The Spires with late-stage dementia. He was treated with respect and kindness, and during visits, I always felt welcomed and listened to. When Dad passed away, the staff were incredibly supportive and helped me through a very difficult time. A huge thank you to The Spires."

Libby C
carehome.co.uk rating: 5.00 out of 5

"The manager was very helpful in my initial contact, and when she came to visit my father before his respite stay, she put him at his ease and happily answered all questions. When Dad was first shown to his room, all the staff were very helpful and friendly and showed him where everything was. He enjoyed his respite stay and said it felt like a holiday, especially the food in the restaurant."

S H
carehome.co.uk rating: 4.33 out of 5

"First-class."

G C
carehome.co.uk rating: 4.33 out of 5

"My father went to The Spires for respite after a short time in hospital; he was, unfortunately, unable to return home and has now become a full-time resident. Managers have been so helpful with the transition to full-time care; nothing was too much trouble. He has settled in well. The staff are amazing, very attentive, caring and respectful to my father. He thinks the food is excellent and always says he is very comfortable there."

B G
carehome.co.uk rating: 5.00 out of 5

"The Spires is an absolutely wonderful care home. My father-in-law has settled in really well, and everyone is so kind and friendly. His room is bright and airy, and he says he’s never slept so well; the bed is so comfortable."

A G
carehome.co.uk rating: 5.00 out of 5

"My father stayed at Barchester for respite care, and the staff were absolutely marvellous. Lovely building and surroundings, light and airy rooms. Lots of activities to do if you want and lovely, friendly staff. We will definitely return again, hopefully."

Jane B
carehome.co.uk rating: 5.00 out of 5

"I'll be honest, having looked after my mother myself for 5 and a half years I was both anxious and experiencing huge guilt when we went to look at The Spires as a possible 'new home' for my mother. From our very first visit, we knew this was going to be the place for Mum. Late-stage vascular dementia is not an easy condition to care for and the team on The Spires Memory Lane gives each and every one of their residents' respect, care, and attention and it's no exaggeration to say, love. Mum was only with them for a few months before she passed away, but she was always clean, comfortable, calm and felt secure, right to the end. We knew Mum was extremely distressed by her admissions to hospital and The Spires totally supported our desire for her to be cared for by them wherever it was possible, including her end-of-life care. As their manager told us "this is her home"."

S B
carehome.co.uk rating: 5.00 out of 5

"My mother came to The Spires very reluctantly, after a couple of falls. Staff have been patient, unfailingly kind, observant and won her over! She has made new friends, been able to get back to hobbies, like singing, and is thriving. I have found communication very good. My family and I feel like part of the community. This is what care in old age can and should be like."

P C
carehome.co.uk rating: 4.67 out of 5

"The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!"

Janet H
carehome.co.uk rating: 5.00 out of 5

"Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!"

Dennis E
carehome.co.uk rating: 5.00 out of 5

"This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a five-star hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home."

C B
carehome.co.uk rating: 5.00 out of 5

"Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!"

Amelie B
carehome.co.uk rating: 4.08 out of 5

"I enjoyed y respite week very much. The room ad its bathroom were lovely. All the staff were very kind and considerate. Drinks were always available and there were choices for meals. The food and drinks were excellent. I took part in two sessions of exercise which were good, also watched the streamed Sunday service from the cathedral. I watched the Olympics on TV and listened to the radio, also did my own hobby of painting. My husband felt welcome when he came to visit me. The garden is kept very well, I wish it was more used by residents. My husband was very pleased with the care I received, at the end of the week, he knew I had benefitted from my stay. Although I had said that I did not have sugar, no response! No puddings at first."

Helen-Lesley A
carehome.co.uk rating: 4.75 out of 5

"Great environment for those needing very minimal care. Most carers are lovely. Management very poor and lacking in compassion and overall ethos seems to be more about what they can't do than what they can do. Repeatedly told 'we're not a nursing home, we can't do that' and felt like there was a disclaimer on everything. Dad was only there for 6 weeks and had multiple falls. Injuries were not well cared for and some were ignored and not recorded. Several minor medical matters (which they could not treat) not escalated. When we chased we were promptly told they couldn't meet his needs so he had to move. This was only 5 weeks since their assessment. No discussion or warning. He had been accepted as a permanent resident and we were due to sign the contract in a few days time. Their 'requires improvement' CQC status is in part due to leadership and I agree. With hindsight, Dad should not have been accepted, they could not offer the required level of care, maybe a case of £££££ over care!"

S F
carehome.co.uk rating: 3.08 out of 5

"We'd like to express our sincere thanks to all the team at The Spires for their care of Mum over her time there. It began during Covid so there were all kinds of restrictions in place, but you enabled us to have good regular contact with her, and in the time since then you could not have been more helpful in the way you looked after her and always made the family feel welcome too. Mum was really contented at The Spires and often told me how pleased she was to be there. The friendliness and cheerfulness of the staff were always obvious and everyone seemed willing to go out of their way to help as much as possible. As the end of Mum's life approached, we were impressed with the care and sensitivity of everyone, and we're so grateful for all the ways in which you made Mum's passing so peaceful and stress-free, both for her and for the family."

Ian H
carehome.co.uk rating: 5.00 out of 5

"Mum only lived at The Spires for a few months until her recent passing but in that time she was looked after so well, we could not fault her care. Staff went above and beyond their duties to keep her happy, safe and as comfortable as possible. For that, we will be eternally grateful."

Carol F
carehome.co.uk rating: 4.83 out of 5

"Mum has spent the last four years of her life at The Spires in Lichfield. Words can not adequately express our thanks and admiration for the staff. They have provided Mum with a safe and caring environment, which became home to her. Nothing was too much trouble for the brilliant staff, who became like family to her. Regular visits were always such a pleasure for the family We were made so welcome and witnessing the dedicated work of all the staff gave us peace of mind that Mum could not have been better cared for. Thank you so much."

Christine S
carehome.co.uk rating: 5.00 out of 5

"Excellent atmosphere and ambiance. The residents are obviously treated with care, dignity and respect, with a smattering of good humour to get through the day!"

Christopher B
carehome.co.uk rating: 5.00 out of 5

"There are so many staff at The Spires who have been so wonderful in caring for my dad that it would feel disloyal to mention any specific individuals. As a team, they are quite simply magnificent. My family and I can only praise them for the way in which Dad, and all of us, were treated with care, respect and dignity at all times. There is a real sense of community at the Spires and so many inclusive activities for all residents. Nothing was ever too much trouble. Dad's personal care was excellent and all his medication was administered correctly. We would 100% recommend the Spires to anyone looking for a care home and will be forever grateful that Dad was able to spend his final days in such a wonderful environment."

Peter C
carehome.co.uk rating: 5.00 out of 5

"Made welcome from first entering the care home and all paperwork is completed very efficiently by all members of staff for me to volunteer. Staff members spoke very respectfully and kindly to all residents, extremely clean and I felt a general feeling of well-being. All members of staff were very well trained and helpful. Very well-run care home and a sense of community, for all the residents that I met, nice to see so many activities for those who want to join in but residents' health and well are a very important part of daily life."

J S
carehome.co.uk rating: 4.58 out of 5

"Considering Mum didn't want to go, she enjoyed her stay with you, the experience was much more pleasurable than Mum had thought and she learned a lot. If Mum had to go to a home again we would definitely choose The Spires. Thank you, everyone."

Elizabeth S
carehome.co.uk rating: 4.42 out of 5

"A lovely place. The staff were all very kind and helpful. I shall certainly recommend it for respite care. Not at The Spires Care Home long, so can't comment on the various organised activities but they looked good on the notice board. It was a very lovely place where people were well looked after."

J C
carehome.co.uk rating: 4.82 out of 5

"I am writing on behalf of my mother. She never wanted to be in a care home and initially it was for respite care. A year on, and she is happy, looks well, feels safe and enjoys her time in The Spires. She feels the staff work very hard and are very supportive. So thank you for making a very difficult decision and time easy and absolutely the right decision."

Pamela G
carehome.co.uk rating: 4.58 out of 5

"I found my experience of staying in The Spires Care Home very enjoyable. All the staff were pleasant and very helpful, the impression I was given was that nothing was too much trouble. The only concern I have is there does not seem to be medical help available for some health problems, not major health problems but little ones. Altogether the experience of living in the care home was very good."

J S
carehome.co.uk rating: 4.67 out of 5

"My Mother had a lovely, spacious room upstairs which overlooked the well-kept garden. The staff are caring and encouraging creating a calm, friendly environment. The quality of the food was very good and freshly baked goodies were available every day for both residents and guests. We always got a friendly welcome whenever we visited. I would highly recommend The Spires to anyone looking for care for a loved one."

Theresa P
carehome.co.uk rating: 5.00 out of 5

"Reassuring and confident care for a reluctant relative. Professional team with lots of patience. Lovely surroundings with subtle decor. From home assessment to admission I felt very reassured. The manager is outstanding in her approach. All supporting staff from nursing to reception were very friendly and helpful."

Carole P
carehome.co.uk rating: 4.17 out of 5

"Wonderful caring, friendly staff. My mother stayed a week here for respite care. She was encouraged to take part in the great stimulating activities available to residents. The food was very good. The home is extremely clean and the decor is more like a boutique hotel. The manager is also always available if you need to speak to her. A faultless home for respite care."

T D
carehome.co.uk rating: 5.00 out of 5

"Mum enjoyed her time at Barchester The Spires Care Home. She enjoyed her room, facilities and food. The staff were caring and attentive. She felt safe. She enjoyed having the company of others. She enjoyed the activities provided to keep her physically and mentally active. The care staff made sure Mum was clean and dressed nicely. Staff administered her medication and kept her safe. Mum was happy in company."

M H
carehome.co.uk rating: 5.00 out of 5

"Could not thank everyone enough for all they have done for my nan over the last few weeks, she came for respite and hasn’t left since! The care she receives from each individual care worker/catering team/general manager is amazing and they always fulfil her needs. Nan has improved in ways I didn’t think possible since being at The Spires and for the first time in many years I have the nan I grew up knowing back due to everyone who takes care of her! The team are so friendly and welcoming I couldn’t think of a better place for her to stay! Thank you again!"

Gemma R
carehome.co.uk rating: 5.00 out of 5

"My father is safe and well looked after. It would be great if there were activities for men as the activities on offer seem to be focused on the female residents. As his capacity deteriorates, I'd like to know what happens when he needs extra help with personal hygiene, and dressing, etc."

Bryn T
carehome.co.uk rating: 4.00 out of 5