Reviews for Tennyson Wharf Care Home

"Staff are amazing, friendly, helpful and caring."

J H
carehome.co.uk rating: 4.67 out of 5

"My mum has been a resident of yours over a year. Mum is treated with the utmost respect and dignity. The manager is extremely approachable and takes action with any issues if needed. The home offers excellent facilities and the team are happy and welcoming."

Claire D
carehome.co.uk rating: 4.42 out of 5

"Just to say a big thank you to everyone at Tennyson Wharf for looking after my best friend so well. What a difference a couple of months makes. You have a wonderful new manager who is leading you well and everyone seems so happy. The food is lovely, nothing is ever too much trouble. You are all amazing people which is a huge comfort. A big thank you to everyone."

S S
carehome.co.uk rating: 5.00 out of 5

"Auntie has been at Tennyson Wharf the care home for a year now. Things were rocky for a while, but have improved significantly. We are now very happy with her care. My family and I feel she is safe and well looked after now. Lots of things to do and food is great. Lovely setting on The Marina, with great views from the rooms and lounge."

R S
carehome.co.uk rating: 4.92 out of 5

"Words cannot express how lovely the staff are at Tennyson Wharf. All caring, compassionate and considerate. Reception staff are warm and welcoming an asset to the home. The new manager seems to have made a big difference and staff are happy. It's truly lovely to see."

S J
carehome.co.uk rating: 5.00 out of 5

"Exceeds all expectations - delightful, beautiful rooms, staff are amazing. I wish I could live here, had coffee and cake with the manager, how lovely she is, so supportive to everyone."

G V
carehome.co.uk rating: 5.00 out of 5

"A first-class care home in terms of; location; care; environment; cleanliness. Expensive and many would not be able to afford this attractive venue. All staff are very friendly, caring and attentive."

Alistair L
carehome.co.uk rating: 4.08 out of 5

"I came for respite care. The home is beautiful and the staff are extremely kind and helpful. The food is lovely and the setting is delightful. If I am ill again I shall certainly come back. Would really recommend."

S T
carehome.co.uk rating: 5.00 out of 5

"Excellent care, comfort and food. What else could you want for a loved one?!"

T B
carehome.co.uk rating: 5.00 out of 5

"I looked at 20 care homes before deciding on Tennyson Wharf for my mother. It was by far one of the best I had seen. Lovely scenic views and great friendly staff, offering the best care possible. Highly recommended."

Elaine L
carehome.co.uk rating: 4.92 out of 5

"Many thanks to all at the care home who helped us celebrate our Mums 84th birthday. The decorations and home made cake were very much appreciated, as was the lunch on the top floor dining room. The staff team are kind, professional and courteous at all times."

K L
carehome.co.uk rating: 4.92 out of 5

"I found the care home clean and tidy and well looked after. The food is tasty and there are plenty of activities to keep one engaged and occupied."

I S
carehome.co.uk rating: 5.00 out of 5

"I visit my friend two times a week. I find Tennyson Wharf very clean, tidy and very friendly and helpful in all aspects of care."

M S
carehome.co.uk rating: 5.00 out of 5

"Everything here is second to none. The care team and support team can't do enough to help. Food is amazing and lots of activities on offer. I would certainly recommend to anyone short or long term."

J B
carehome.co.uk rating: 4.83 out of 5

"I have thoroughly enjoyed my stay at Tennyson Wharf. Very welcoming and friendly staff accommodated in every way. A bit sad to be leaving. The food was exceptional. I loved the idea of resident of the day as it made me feel a bit special, as I could choose something different from the menu to eat. Exceptional care at all times. I also had lots of laughs with staff. A huge thank you to all staff and management. I will keep in touch."

M C
carehome.co.uk rating: 5.00 out of 5

"I love this home. It is very clean and tidy with lovely gardens. The staff go out of their way to treat the residents with respect and dignity. I must say the activities they do to keep residents stimulated are great. Something different every day and all dietary needs are met with tasty healthy meals."

Susan B
carehome.co.uk rating: 5.00 out of 5

"My mother has been coming to Tennyson Wharf for respite since it opened and will go nowhere else. The care is fantastic, staff are approachable, kind and empathetic. The rooms and environment are stunning. Mum has made a fantastic friend at the home and visits regularly when she is not in respite and is always greeted with a friendly smile and a wonderful cake and coffee."

Donna J
carehome.co.uk rating: 5.00 out of 5

"We have been extremely happy with the care home and my dad settled in very quickly and is also happy with all aspects of his care. The meals are excellent and all the staff are very kind and caring."

Martin S
carehome.co.uk rating: 4.58 out of 5

"This is my second stay here and I can thoroughly recommend Tennyson Wharf for the care and kindness you receive from all the staff."

I G
carehome.co.uk rating: 5.00 out of 5

"Staff very helpful and accommodating."

T F
carehome.co.uk rating: 4.08 out of 5

"A very caring home. The staff are very approachable and my mum is very well cared for. When she was seriously ill 18 months ago, the staff noticed very quickly and monitored her closely."

F B
carehome.co.uk rating: 4.33 out of 5

"Very presentable home. The rooms are similar to a hotel. Very clean and have all of the necessary facitlites. All of the staff have been helpful and very friendly. To be blunt if my dad is remotely pleased then it must be excellent. Would recommend to anyone who is needing any sort of care."

Andy S
carehome.co.uk rating: 4.33 out of 5

"My mum has been in Tennyson Wharf for about 5 weeks. We are happy with the care and attention, my mum seems content too."

Kim W
carehome.co.uk rating: 4.82 out of 5

"My husband was made to feel at home immediately and we were warmly welcomed into life in the home."

J M
carehome.co.uk rating: 4.58 out of 5

"Having visited mum at many different times and days have always found her to be very well presented and cared for. Friendly staff who are very welcoming."

A A
carehome.co.uk rating: 4.75 out of 5

"Love this home. My friend is so happy here. She enjoys the freshly cooked meals and the views from her bedroom are stunning. The staff make me feel so welcome whenever I visit."

S J
carehome.co.uk rating: 5.00 out of 5

"I have been very well looked after and have no complaints. Food and staff are very helpful."

C J
carehome.co.uk rating: 5.00 out of 5

"Came here on discharge from hospital, very impressed by strict quarantine care (14 days). Food excellent, such lovely, cheerful staff, so caring. My sons arranged my place here. They chose well."

P H
carehome.co.uk rating: 4.92 out of 5

"The staff and facilities have been excellent and the care has helped bring immediate improvement to my mum's wellbeing. I would and will recommend to everyone I know. Thank you."

David H
carehome.co.uk rating: 5.00 out of 5

"I am extremely satisfied with the care my Mum is receiving at Tennyson Wharf. Any questions, issues, or needs are dealt with promptly and efficiently. Although it is an emotional transition from living in your own home to moving into residential care, it couldn’t have gone any better. We as a family are very grateful for the patience and care of everyone at the home offers Mum. She enjoys the quiz afternoons and particularly enjoyed Burns night (in the afternoon). Thank you all for looking after her and keep up the great work!"

Mark J
carehome.co.uk rating: 4.75 out of 5

"I came in after I needed some respite. The staff have looked after me really well. The room is lovely, clean and bright. They meet my special dietary needs on request. They have activities every day."

E J
carehome.co.uk rating: 5.00 out of 5

"My 95-year-old father-in-law was a resident for two weeks of respite care, following a fall and Covid isolation in the hospital, and quickly settled in extremely well. In his first experience of a modern care home, he was very impressed with the care and support he received. Visiting him, the family were warmly welcomed by staff and the management was outstanding in helping and guiding us through a potentially complicated and emotionally charged process. My 90-year-old mother-in-law, who suffers from dementia and Alzheimer's, had also been hospitalised due to Covid and the knock-on effects to her medication, but on release from hospital Barchester Tennyson Wharf were wonderful in organising the transfer, initially to a room on the same floor as her husband, but then a further move to Memory Lane when a room became available. The care, compassion and attention to the details of looking after these family members have been truly exceptional. At every stage, we felt supported by professional and knowledgeable people, for whom nothing seemed too much trouble and who really understood what we were trying to achieve. We are tremendously grateful and can wholeheartedly recommend Barchester Tennyson Wharf Care Home."

C T
carehome.co.uk rating: 5.00 out of 5

"Mum has been made to feel welcome right from the start. The staff are lovely, very caring and adaptable. Nothing seems too much trouble. The rooms are spacious and comfortable and there is plenty for her to do without feeling any pressure to participate. Mum has made friends already and is thoroughly enjoying her new life. The improvement in her walking and general demeanour is remarkable."

L R
carehome.co.uk rating: 5.00 out of 5

"Mum had to go into care quickly and Barchester Tennyson Wharf Care Home was able to accommodate this. The care given to Mum was excellent. All staff were cheerful and kept us informed of any changes with her. Thank you for the care given to Mum. She was very happy with you."

K L
carehome.co.uk rating: 4.92 out of 5

"A superb facility that is clean, spacious and well-equipped. The staff have provided faultless respite care for my dad."

Phil M
carehome.co.uk rating: 5.00 out of 5

"I am the resident representative at Tennyson Wharf and like to feel that can represent the carers as well knowing how difficult the work can be. Small acts of kindness mean so much to residents. I have been able to put names for care home awards. But understand that there are so many homes and not everyone can be recognised for their work. The overall standard is excellent and always kind and considerate. Cleanliness is something that impresses visitors and housekeeping keeps a very high standard. The gardens are very impressive. Activities reach very high standards. Every month I meet the manager to discuss how things are going, I do hope that everything is relayed to head office."

P P
carehome.co.uk rating: 5.00 out of 5

"I have left the value for money rating because I am no judge of such matters, I am poorer than I was last year! I thank God that I can (just) afford it. Thank you for everything, your kindness and friendliness and patience."

Mary T
carehome.co.uk rating: 5.00 out of 5

"Two weeks respite stay and I would very much like to return at a later date."

Constance M
carehome.co.uk rating: 4.00 out of 5

"Having spent a lot of time researching to find a suitable respite placement for my father, I finally came upon this absolutely brilliant home which looked nothing like standard care homes. The staff were extremely friendly and helpful. Dad said this was his favourite place, topping pub breakfasts! Most importantly, he's really happy to return for more respite shortly and if permanent care was required, he'd be more than happy to return. He really loved it there and loved all the attention."

Carole H
carehome.co.uk rating: 5.00 out of 5

"My son arranged for me to have a week's respite holiday so I could visit relatives who lived in the area. It was arranged efficiently but feel because of the circumstances I cannot comment fairly on the facilities and activities. I found the whole experience enjoyable and energising after a difficult few weeks at home where I live alone. On arrival I received a warm welcome and was impressed by the high standard and freshness of the decor - which I noticed continued throughout. I found all the caring staff always friendly and extremely helpful. The food good with nice-sized portions but unfortunately I found the residents antisocial - the few I met in the dining room and others stayed in their rooms."

E H
carehome.co.uk rating: 4.73 out of 5

"I found the facilities first-rate. The staff, without exception, cheerful, caring and attentive. The food selection and quality very good. I could fault nothing."

Keith D
carehome.co.uk rating: 5.00 out of 5

"The staff are very good, they can't do too much for you. The food is second to none. It's a pleasure to be here."

T S
carehome.co.uk rating: 5.00 out of 5

"The care home does an excellent job looking after people. Comfortable sitting area on second floor. Good job."

Penelope C
carehome.co.uk rating: 4.92 out of 5

"After a nightmare week in hospital I needed to gain confidence before returning to live alone. Barchester Tennyson Wharf Care Home had a good reputation so I booked myself in for a week then a second. I have gained confidence, benefited from the good food and kindness and expert care. The home's biggest asset is its staff team who are splendid people, with nothing too much trouble unimportant need to me no patronising. I retired 29 years ago from residential care management, CQC lay inspector and other experience in care for older people. Here is a new concept of care to what I've experienced and I like it. Barchester Tennyson Wharf Care Home is an exceptional place with exceptional staff dealing with a variety of needs for vulnerable people. A good place, thank you."

P G
carehome.co.uk rating: 4.75 out of 5

"We thought that Tennyson Wharf facilities and rooms were excellent. The activities staff made sure my mum was included at all times. Our only concern was the doctor who visited the home requested blood pressure and blood glucose tests three times a day and this was never carried out without my mum buzzing and reminding them."

Trevorlin P
carehome.co.uk rating: 4.42 out of 5

"As this is my fourth stay at Burton Waters residential home, I think that must speak for itself regarding satisfaction. The staff are always polite and helpful and will go the extra mile to sort out any problems a resident may have. If in the future I should need some temporary assistance of a personal nature away from home, Burton Waters would be my first port of call."

I G
carehome.co.uk rating: 4.50 out of 5

"My children and I have all been very comforted and consoled by the kindness and concern of all of the staff and are super impressed by the treatment that my husband is receiving. We were initially very concerned that my husband was having difficulty settling, but the staff reacted promptly and with great care to our worries to ensure that he receives reassurance and attention which proved invaluable and effective. We are all most grateful."

L N
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been here a few times now for respite and arrived home yesterday after her most recent stay. The carehome is in a beautiful spot overlooking the marina, the grounds are lovely with a lot of effort to keep it beautiful, flowers and vegetables growing around the grounds with a lovely seating area. The home smells nice, you can see the residents sitting around the main area chatting and they look very settled and happy. The whole home is beautiful inside, the rooms are lovely, food is three courses, three times a day, a fabulous selection of food, drink, snacks, tailored to the residents. My mother-in-law can be quite "challenging" let's call it and the staff are very sweet with her and ensure she has everything she requires. Good communication from staff and management, nothing too much trouble. It's so refreshing being able to have respite knowing that she is in the best care. Thank you all, see you next year."

Lucy L
carehome.co.uk rating: 5.00 out of 5

"I cannot recommend Tennyson Wharf highly enough. The care and attention given by ALL members of the team are exemplary. The menu is very varied, nutritious and beautifully cooked and served. The views across the manor and the gardens are beautiful too!"

S T
carehome.co.uk rating: 5.00 out of 5

"I regularly visit a lady in this care home, she always looks well cared for clean and neatly dressed her room always looks clean and more importantly she always looks relaxed and happy in the home. She says the meals are good and she is always showing me something that she has made or telling me about the activities she has been doing."

M W
carehome.co.uk rating: 4.58 out of 5