Reviews for West Oak Care Home

"Always find the staff very helpful and friendly."

Helen C
carehome.co.uk rating: 4.25 out of 5

"If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a smile. Admission to West Oak is a blessing for any family. We are so lucky to have found them."

Gail W
carehome.co.uk rating: 5.00 out of 5

"Very pleased to see more activities now restrictions have been lifted. Nursing and care are excellent. Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite."

J P
carehome.co.uk rating: 3.58 out of 5

"Very happy in the home, good food and staff are good people."

M W
carehome.co.uk rating: 4.92 out of 5

"Extremely helpful staff. They are all cooperative, pleasant and kind. The food is good. The room is lovely. I feel very well looked after and I am very happy here."

F W
carehome.co.uk rating: 5.00 out of 5

"My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant updates on how he is doing."

S K
carehome.co.uk rating: 5.00 out of 5

"Mum came to West Oak's dementia unit during the first Covid lockdown as she was not safe at home. Since day one, we have been supported and kept informed during a difficult first few months. Continuity of care is important to us and we have bee delighted at the relationships formed with the staff. Mum clearly trusts the staff and has smiles for them. She is safe and content. We have not been able to see inside but look forward to when we can."

A H
carehome.co.uk rating: 5.00 out of 5

"After not seeing our Mum for six months, we felt safe and they had taken every precaution with the new partition to make this visit possible."

Karen B
carehome.co.uk rating: 5.00 out of 5

"My Mum has been in West Oak for over two years now and s very happy and very well cared for. I have peace of mind that my Mum is being looked after and the staff will always call me with any concerns. I have a very good relationship with the staff. On visiting Mum she always looks clean and tidy and happy. My Mum was not a very sociable person but she is engaging with the staff and is always smiling."

J B
carehome.co.uk rating: 4.25 out of 5

"Very well run home. The staff are always friendly and helpful. My mother has been a resident for two years and has received very good care. Until Covid-19 arrived, the entertainment in the home was well organised and enjoyable."

J R
carehome.co.uk rating: 4.17 out of 5

"My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too much trouble - they not only look after residents so well; they also care for their families. It's such a massive transition leaving home for everyone involved when the care is spot on; it's such a relief and support. Thank you."

Cathy C
carehome.co.uk rating: 5.00 out of 5

"Since July 2020 when my mother came to live at West Oak I have nothing but praise for the management, carers, activity team and support staff. In very difficult circumstances they have always kept my sisters and I informed. Visits have been difficult but Skype has helped tremendously."

B W
carehome.co.uk rating: 5.00 out of 5

"I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone."

G C
carehome.co.uk rating: 5.00 out of 5

"Ever since my grandma moved into West Oak I have been extremely happy. Shortly after she moved in, lockdown happened. West Oak has tried to accommodate and help individual families with this hard time. My car broke down the other day and the Manager was very helpful and even allowed me to see my grandma at the door and socially distanced, which meant a lot to us both."

N B
carehome.co.uk rating: 4.58 out of 5

"I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are always well cared for, with staff in evidence at all times, friendly and attentive. My main contacts are the Activities Co-ordinators and Reception team and I have always found them to be really helpful, caring and concerned, engaged with the residents, empathetic and upbeat. Prior to Covid-19, there was always tea or coffee on offer downstairs, mostly with very tempting biscuits or pastries available too, and a corner where I could gather my thoughts before going to the Residents' lounge for the short service and opportunity to chat if anyone wished."

Mary
carehome.co.uk rating: 4.00 out of 5

"My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives far exceeds anything we were able to do for her. She is now cared for by a compassionate staff who see to her every need and she is no longer alone. Now in her 102 years, she is in a slow decline but the staff have not given up in their efforts to amuse and entertain her. With all the difficulties that Covid19 has imposed on the Home, the level of care is undiminished and my sister and I are so grateful to know Mum is in such a good place which, in turn, gives us great peace of mind. Our sincere thanks to all the staff at West Oak and to the General Manager."

Lynda H
carehome.co.uk rating: 5.00 out of 5

"Sister has been a resident for many years and has always been well cared for and has been very happy with you all. I am happy leaving Sister with you knowing that she gets the best care available. I am always told if Sister is not well and we have always been made very welcome whenever we visit. The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommend you to friends. In fact, quite a few people have come to West Oak knowing what good care you give. Well done to all of you."

Sister B
carehome.co.uk rating: 4.92 out of 5

"What a wonderful place! My mother entered West Oak in February after spending time in the hospital. She was a resident in a care home in Reading and caught flu at Christmas and being transferred to hospital. Since entering West Oak, after only two weeks her recovery is evident. It is a first-class establishment with a happy, uplifting atmosphere. I am so impressed and Mum is happy, which is important to me."

S R
carehome.co.uk rating: 5.00 out of 5

"Staff excellent. The care is very good. I feel staff could pop in more often, but I appreciated I am always there."

J B
carehome.co.uk rating: 4.92 out of 5

"My husband had progressive supranuclear palsy (a rare neurological condition). The care he received at West Oak was outstanding. PSP patients have complex needs that require a high standard of nursing care. The staff were amazing, adapting to the progress of my husband's condition, ensuring his comfort at all times. Nothing was too much trouble. I can recommend West Oak to any family having to consider nursing care for their loved ones."

Sheila B
carehome.co.uk rating: 5.00 out of 5

"Mum has had the most wonderful care since coming to West Oak A lovely room, great choice of food, and activities for everyone but most of all, the manager, nursing staff and the rest of the team. Nothing is too much trouble and everyone is very professional and kind. We were worried when Mum was sent here from hospital but would recommend this home to anyone. Thank you all!"

T C
carehome.co.uk rating: 5.00 out of 5

"My late husband was in West Oak for only a week after discharge from the hospital. He was extremely ill and also had Parkinson's and advanced dementia. The management, nurses and carers were both empathetic and caring and looked after him on a continual basis they also made me and the family most welcome at all times. My husband passed away with dignity in his own room and that gave the family comfort in a very difficult situation."

H E
carehome.co.uk rating: 4.83 out of 5

"My brother was kindly accepted by this nursing home whereas others had refused to take him in because of his challenging behaviour with late stages of Parkinson's/dementia. He was only in there for a week before he passed away but it was comforting that he spent his final week in such loving care with wonderful people who couldn't have done more to help him. They looked after the family and accepted us all with open arms. I would thoroughly recommend."

Lynne W
carehome.co.uk rating: 4.75 out of 5

"The senior general manager and administrator were amazing and completed onboarding for Mum so quickly and efficiently. Mum moved from another home and has settled in so well to Barchester West Oak Care Home. The staff are so caring and know all of the residents well. Mum does sleep a lot but the team actively try and get her interested in what is happening with activities. I love the culture of the home, I think this is what really made our decision, it really does feel like a home. There are always lots of refreshments for the residents and last weekend, when I visited, the person on duty made up a tray with a cloth, tea cups and saucers and two lovely slices of cake for Mum and I to sit and enjoy some personal space in the conservatory end of the ground floor, the visit was made to feel very special. I love the fact that Mum has to interact, she is out of her room with other people all day and so, is never alone. She had nineteen falls within five months at the old home, she has been at West Oak a month now and no falls."

D F
carehome.co.uk rating: 4.75 out of 5

"Barchester West Oak Care Home is an outstanding place for an elderly relative. It is a nursing home with nurses available 24 hours. My mother was a resident there and all the team were so caring to Mum and all the family who visited. There are lots of activities arranged, great food and I would definitely recommend."

Andrew W
carehome.co.uk rating: 5.00 out of 5

"Barchester West Oak Care Home is an excellent care home. Staff are amazing and very caring. Activities are brilliant, residents love the varied activities, from flower arranging to karaoke. Food is good and nutritional. Mum has settled in and is happy and very well looked after. Couldn't wish for more."

C S
carehome.co.uk rating: 4.33 out of 5

"Mum was admitted to Barchester West Oak Care Home on 18th May 2024. After being very restricted on what she could do at home living with my dad and being bedbound, my mum's quality of life has completely turned around. From the manager to the nurses, care staff, housekeeping, head chef and activities, my mum is now receiving amazing care and support, coming along and joining in with the amazing activities the activity staff offer. My dad now is able to visit Mum daily with the support of his family and have the quality time with his wife and enjoy some meals."

Dawn D
carehome.co.uk rating: 5.00 out of 5

"Barchester West Oak Care Home is a fantastic care home! Dad had Parkinson's and dementia. The moment Mum and I walked into West Oak, we felt at home and were asked to join an activity that was happening in the coffee lounge by one of the fabulous entertainment staff. Dad passed away in June 2024 and we can honestly say that his year and a half at West Oak was the absolute best it could have been! Dad's bedroom was lovely, with a large window overlooking the garden and his own bathroom. Dad loved the food which changed daily, great starters, mains and of course, the puddings with custard. The nursing staff were fantastic, always on hand to ask questions of and completely professional, warm and understanding. And the carers... wow... amazing, hardworking, friendly, I really cannot praise them enough... they knew Dad and his foibles and they also looked after me and Mum too. West Oak is a family... and we were all privileged to be welcomed into that family with open arms!"

Tracey I
carehome.co.uk rating: 4.58 out of 5

"Very pleased Dad is at Barchester West Oak Care Home. He is well looked after and enjoys the food. He is warm and kept clean. The activities are a little repetitive but the musical ones are very good and go down very well. A lot of activities take place downstairs and not everyone wants to go. It would be nice if some of them could be done upstairs."

R E
carehome.co.uk rating: 4.75 out of 5

"We have nothing but praise for the staff at West Oaks. Their kindness and support during the difficult transition period moving Mum into the home was most appreciated. They have all been extremely warm and friendly helping both Mum and us to settle into this new way of life. A big thank you to them all."

Janet F
carehome.co.uk rating: 4.58 out of 5

"This was the first time I had entrusted a care home with my husband who is disabled and has neurological problems. My daughter and I had spent a long time visiting different homes and decided on West Oak for 2 weeks respite. We were delighted with the friendly caring staff, the welcoming atmosphere almost like a family and certainly a home from home. After 2 weeks, we joined Friends of West Oak and pop in from time to time for a friendly chat and cup of coffee."

A N
carehome.co.uk rating: 5.00 out of 5

"My mum was in there for about a month and I have been over the moon with just about everything. Well, sadly my mum died yesterday evening at 9.20 and I just wanted to say the staff were as usual wonderful, helpful, understanding, caring and held my hand and hugged me as well just when I needed it. The nurse took care of loads and sorted a pastor as my mum wanted to be blessed before being taken away. The home is great and in the month I used it as my own, made drinks and snacks whenever I wanted and especially as lived 2 hours away from Mum. I have today had follow up calls expressing their sadness and support and there if I need to chat and especially from the home manager as wonderful lady and special thanks to the care/nurse. My mum and I owe them a lot and just wanted to say well done and thanks so very much."

Keith A
carehome.co.uk rating: 5.00 out of 5

"I visited my auntie who is a resident of West Oak Care Home and found the staff very friendly and helpful. They take good care of my aunt and she is very happy and comfortable at the home. She told me about the many activities that she was able to take part in and also how much she enjoyed the variety and quality of food available. This clearly shows that the home is well managed and run, so please carry on the excellent work for all those people who need their support."

David S
carehome.co.uk rating: 5.00 out of 5

"Having visited five other care homes in the area I can say that I am pleased to have chosen West Oak Care Home. As soon as I was shown around I felt very much at home with the friendly staff. I knew straight away that my husband would be well looked after and safe. The nursing staff keep me informed and all care staff are great."

Dee A
carehome.co.uk rating: 4.17 out of 5

"I'd like to say a big thank you to all the staff for looking after my aunt so lovingly. I was really worried how she would settle but when I visit she is happy and taking part in activities! It's a big weight off my shoulders to not be so worried about her. Thanks again."

S J
carehome.co.uk rating: 4.42 out of 5

"In August 2022 I supported a family to look for a suitable home for both parents. West Oak far exceeded all other establishments we visited. The atmosphere is clean, warm and friendly. The facilities are outstanding. In September my clients moved in and were given a very warm welcome by all members of staff. Their move came at the right time, the nursing care and dignity given by the nursing team to one of the couple was brilliant. West Oak made all family members welcome especially the hostess who made sure we were catered for. The activities coordinators are absolutely fantastic. They provide a variety of activities and entertainment, personalised to individual capabilities. Would definitely recommend."

Martin G
carehome.co.uk rating: 5.00 out of 5

"My father was welcomed to West Oak following a spell in hospital with a fractured pelvis. During his first day he was included in a game of indoor bowls which immediately had a positive impact on him. I was truly humbled by the care and attention provided by the carers. They went out of their way to give a positive experience to each resident. Also they managed time to address all of my queries and concerns of myself. As for the nursing staff, they were truly wonderful. They showed great care and compassion in treating my father's needs. Their approach to compiling the care plan was extremely diligent. Nothing was too much trouble for any of them. At all times my father was treated with the utmost dignity. Also a special thanks to the back office staff who were at all times prompt, efficient and compassionate. If ever needed to be admitted to a care/nursing home, this would be the only name on my list. I can't thank you enough."

Nigel H
carehome.co.uk rating: 5.00 out of 5

"I visited West Oak care home a few days back to meet one of my family members, I was impressed with their service. The staff were very friendly and helpful. They do look after their residents and show concerns about their wellness and health. The management team are very professional and open to taking suggestions from resident's family for better personal care. Staff is paying attention and care to each resident to their best. The atmosphere was very relaxed and calm. I Would definitely recommend this care home to anyone who is looking for their family members' care."

Ankush W
carehome.co.uk rating: 4.50 out of 5

"My husband spent a fortnight at West Oak Home, Wokingham, to allow me respite. I had cared for him at home for a decade. His declining health had become heavy for me and I felt I would not be able to continue to care for him at home as I wished to do without some respite, but I was reluctant to let him go. I was relieved and delighted to find he settled well at West Oak. The attention he received was friendly, alert, constant and sympathetic. The nursing care was excellent. I am grateful to West Oak for a successful stay for my husband and for myself."

E G
carehome.co.uk rating: 3.75 out of 5

"My mother-in-law was always treated with love and respect. We as a family were informed of her condition at all times. Any member of staff is always willing to help both the residents and family in any way they can. Nothing is too much trouble. I am so glad my mother-in-law spent her last days with such people."

Mary M
carehome.co.uk rating: 5.00 out of 5

"My grandad is very happy and content at West Oak and I can only praise the staff for looking after him so well."

E W
carehome.co.uk rating: 5.00 out of 5

"The care staff are kind, courteous and thoughtful and have generally been employed for some time at West Oak. Recently, however, there has been an increased turnover in staff and pressure to reduce hours/numbers. This has been especially evident in the last three months. Activity staff are caring and enthusiastic but appear to have had hours reduced, to the detriment of residents. Management/secretarial staff are friendly and supportive."

Christine M
carehome.co.uk rating: 3.75 out of 5

"My husband has only recently been admitted to the home, but I have been very pleased with the level of care provided."

L A
carehome.co.uk rating: 4.17 out of 5

"The home is run very efficiently - extremely clean, which is most important. Staff are friendly and very patient with residents."

Norma P
carehome.co.uk rating: 4.83 out of 5

"West Oak has become a home from home for our aged father. The staff are kind, caring and professional. The rooms warm and friendly. Dad is very happy here."

D A
carehome.co.uk rating: 5.00 out of 5

"West Oak has a friendly and homely atmosphere. Access to a secure garden is really important, as residents and visitors have alternative space to walk in. The most important asset is the team of staff, who work well together as a team, supporting residents, families and each other."

G J
carehome.co.uk rating: 4.08 out of 5

"My wife has been here for nearly three years. I visit her every day so I have a very good knowledge of how the home is run. The staff are excellent, nothing is too much trouble for them. They work as a happy team. I never had any complaints. The staff also look after me as well. The manager's door is always open if there are any complaints. He even visits the residents every day. A very good home, with lots of outside recommendations."

John U
carehome.co.uk rating: 4.75 out of 5

"I have always been acknowledging when entering the home. The staff are always helpful and pleasant. My husband now seems quite settled and happy with his room upstairs and is able to socialise more in the lounge."

P P
carehome.co.uk rating: 4.92 out of 5

"I cannot praise the staff enough for the care they are giving to my husband. They are so approachable and available when needed and have supported me through some difficult times. The activities offered are well organised and relevant to the resident's abilities."

P M
carehome.co.uk rating: 5.00 out of 5

"West Oak is an excellent home, my father in law is so well taken care of. He's been here a year now and is very happy and content. The staff are all lovely to him and to us the family."

Rosie T
carehome.co.uk rating: 5.00 out of 5