Reviews for Broadway Halls Care Home

"My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home."

Janet H
carehome.co.uk rating: 5.00 out of 5

"My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home."

Janet H
carehome.co.uk rating: 5.00 out of 5

"My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall."

S B
carehome.co.uk rating: 3.92 out of 5

"My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall."

S B
carehome.co.uk rating: 3.92 out of 5

"To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered. Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents. Ask questions to a member of staff, well don't bother you will be answered by either a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable! Cleanliness, disgraceful although housekeeping records are very robust! Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you."

J G
carehome.co.uk rating: 1.00 out of 5

"To summarise my experience of Broadway Halls is it was the worst experience that I have ever encountered. Basic needs not met let alone any attempts made to maintain any dignity for my very proud and kind parents. Ask questions to a member of staff, well don't bother you will be answered by either a shrug, it wasn't me or I wasn't on shift. Record keeping on welfare, falls and medication - all I can say is very unreliable! Cleanliness, disgraceful although housekeeping records are very robust! Despite raising concerns nothing materially improved to the point where I was asked to move my mother because they couldn't meet my expectations of basic care needs. Following two internal investigations apparently we were wrong and all was well. However, my mother is now in a nursing home where she is cared for amazingly. So thank you Broadway Halls for ending the contract for my mother. It was the best thing that you ever did during the 3 month period of being with you."

J G
carehome.co.uk rating: 1.00 out of 5

"I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating."

Sylvia L
carehome.co.uk rating: 5.00 out of 5

"I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating."

Sylvia L
carehome.co.uk rating: 5.00 out of 5

"Visited my mother-in-law who has now been in Barchester Broadway Halls Care Home for three months and was so pleased to see how much she has improved physically and mentally. She is joining in a lot of the activities and is being stimulated which has had a very positive effect on her. We, as a family, are really happy with her progress and the Broadway Halls for making a difference."

T B
carehome.co.uk rating: 4.42 out of 5

"Visited my mother-in-law who has now been in Barchester Broadway Halls Care Home for three months and was so pleased to see how much she has improved physically and mentally. She is joining in a lot of the activities and is being stimulated which has had a very positive effect on her. We, as a family, are really happy with her progress and the Broadway Halls for making a difference."

T B
carehome.co.uk rating: 4.42 out of 5

"Barchester Broadway Halls Care Home is an impressive home. From the moment you enter, you are welcomed with pleasant surroundings. The reception and office team are very friendly, knowledgeable and really helpful. The care staff are very supportive and ensure residents are well cared for, look smart and provide an array of daily activities and days out. Housekeeping and maintenance ensure the home is maintained to a high standard. The residents' rooms are spacious and nicely decorated. There is a good variety of meals available on each menu throughout the day. Staff regularly keep us informed of Dad and appear well-trained while many staff have worked at the home for years and it is good to see that the company recognise and values their staff. It is good to see the company is spending a lot of money around the home upgrading rooms. After an exhaustive search, we came across Broadway Halls and it immediately felt right. After each visit you come away feeling happy, knowing Dad is safe and being well cared for."

Kevin S
carehome.co.uk rating: 4.83 out of 5

"Barchester Broadway Halls Care Home is an impressive home. From the moment you enter, you are welcomed with pleasant surroundings. The reception and office team are very friendly, knowledgeable and really helpful. The care staff are very supportive and ensure residents are well cared for, look smart and provide an array of daily activities and days out. Housekeeping and maintenance ensure the home is maintained to a high standard. The residents' rooms are spacious and nicely decorated. There is a good variety of meals available on each menu throughout the day. Staff regularly keep us informed of Dad and appear well-trained while many staff have worked at the home for years and it is good to see that the company recognise and values their staff. It is good to see the company is spending a lot of money around the home upgrading rooms. After an exhaustive search, we came across Broadway Halls and it immediately felt right. After each visit you come away feeling happy, knowing Dad is safe and being well cared for."

Kevin S
carehome.co.uk rating: 4.83 out of 5

"I enjoy my visits coming to see my friend. There is always a warm and friendly welcome in reception. My friend is here for respite at present and I cannot believe the change in her. The care staff are very professional, polite and nothing is too much trouble, the food has been enjoyable and lovely. She has been coming out of her shell and enjoys the singers and some activities. Thank you all for looking after my dear friend. She has been well looked after."

A S
carehome.co.uk rating: 5.00 out of 5

"I enjoy my visits coming to see my friend. There is always a warm and friendly welcome in reception. My friend is here for respite at present and I cannot believe the change in her. The care staff are very professional, polite and nothing is too much trouble, the food has been enjoyable and lovely. She has been coming out of her shell and enjoys the singers and some activities. Thank you all for looking after my dear friend. She has been well looked after."

A S
carehome.co.uk rating: 5.00 out of 5

"Continue to care for my mum with respect and dignity. Being very sociable, she enjoys the large amount of entertainment provided and the constant company of the other residents and staff."

K E
carehome.co.uk rating: 4.67 out of 5

"Very good standard, friendly, clean. Food could be better at times."

T T
carehome.co.uk rating: 4.50 out of 5

"During her time here the care that she has needed has increased from residential to nursing. At each stage, the care has been exceptional."

G A
carehome.co.uk rating: 4.83 out of 5

"The staff are excellent. The stimulation/entertainment is second to none and the entertainment manager is excellent."

Elaine B
carehome.co.uk rating: 4.42 out of 5

"Overall Mum receives excellent care at Broadway Halls. She is included in the activities which are varied. All of the staff are very kind and caring and she is treated with dignity. She has started to put weight on which is healthier for her as her weight was a concern when she came to Broadway Halls. Mum interacts well with the staff and they can always get a smile from her."

A S
carehome.co.uk rating: 4.50 out of 5

"Very happy with the way Mother-in-law is looked after. The carers are all fantastic and treat everyone with professionalism and care. We have nothing but praise for Broadway Halls staff and would highly recommend it to anyone wishing to arrange for family members to stay here."

S N
carehome.co.uk rating: 5.00 out of 5

"This is a superb care home with friendly staff who care for their residents in such a warm and thoughtful way. Relatives are made to feel very welcome and there are always lots of activities and events going on. With the different level and type of care available here, it has been very helpful when needs change and can be dealt with within the same place. The location - a modern facility a short distance from the town centre with lovely large window views of Priory Park and castle and a sunny patio to enjoy too. Give it a visit."

K R
carehome.co.uk rating: 5.00 out of 5

"The entertainment team make this home special - they are fabulous! The carers are dedicated to their task but, the turnover is high so as soon as we get used to someone, they leave. The food is of high quality and varied. The onsite hairdressing facility is good and convenient. Some sentimental items have gone missing from Mum's room, which is upsetting but, I prefer open door policy and freedom to roam."

Jackie S
carehome.co.uk rating: 3.92 out of 5

"Staff are very welcoming and helpful. Homely feel - well equipped and lovely decoration in the room. The lounge and lunchroom are lovely, bright and inviting. I am very happy with the care and support Nan is receiving."

Lisa E
carehome.co.uk rating: 5.00 out of 5

"The staff on floor one are really lovely. The care and support offered from them is excellent. Activities are varied and extremely good - all staff are friendly and welcoming."

E D
carehome.co.uk rating: 4.33 out of 5

"Both of my grandparents were cared for at Broadway Halls and received outstanding levels of care, My wife's nan is now living here and very happy. It is a fantastic care home and that is a testament to the staff."

L W
carehome.co.uk rating: 5.00 out of 5

"My mom came in for respite for two weeks while I went on holiday. Mom loved it, it's nothing like a care home, it's like a hotel. The staff are very polite and friendly, nothing is too much trouble. Fabulous place."

Gillian W
carehome.co.uk rating: 5.00 out of 5

"As we used the home for respite we found it catered for all of my husband's needs. Providing excellent service."

Yvonne A
carehome.co.uk rating: 4.75 out of 5

"Excellent receptionist. Very personal service. Feels like a hotel. Much nicer than other care homes locally in my opinion. Very modern. Very supportive to my mother with a terminal condition."

G W
carehome.co.uk rating: 4.42 out of 5

"Excellent care. Mom loves it here. No problems with getting her booked in for respite when needed."

W J
carehome.co.uk rating: 5.00 out of 5

"The staff are well trained, the building is very good. The food is very good and the cleanliness of a high standard. The cost is very high!"

C S
carehome.co.uk rating: 4.00 out of 5

"On the whole, Dad has received excellent care during his 39 months at Broadway Halls. My only concern is that sometimes messages are not passed on at change over, e.g. recent example on March 26th, I had to take him to an appointment but he was not ready and had not finished his breakfast when I arrived to pick him up despite me providing at least 3 reminder notes."

Paul B
carehome.co.uk rating: 4.50 out of 5

"As my relative has only been in care for short time and up to now, can only praise the care that she has received. It has made such a difference to her health and it has improved 100% as I wanted social interaction for her which was promised and glad to say that it is on offer. It has also made a difference to the family as we know she is being well cared for and happy. Thank you to Broadway Halls, what a difference you have made."

P B
carehome.co.uk rating: 4.00 out of 5

"My sister, myself and other relatives are always treated with the utmost courtesy - friendliness and consideration and at times dealing with difficult situations. Thank you."

A L
carehome.co.uk rating: 5.00 out of 5

"I am very happy at Broadway Halls and glad I have settled in easily. I enjoy the activities and there is a good selection that varied daily/weekly. The home has a lovely atmosphere and feel included because of the resident meetings. The food is good and varied. Since being here I have never felt sad and have no regrets in moving here."

V D
carehome.co.uk rating: 4.33 out of 5

"I spent 10 days in Broadway Halls following surgery for kidney removal due to cancer. I simply cannot fault the treatment I received for the duration of my stay. The nursing care was excellent and the loving care received from all the staff was truly amazing. I was admitted straight from the hospital to the home following their consultation with the medical team so the level of nursing could be continued. My sincere thanks to all the staff for their kindness and help they gave me. I must also mention the excellent food. Finally, my family and friends were made so welcome. It was truly a lovely experience. Thank you all again. You were brilliant."

Christine E
carehome.co.uk rating: 5.00 out of 5

"One has to be patient: If so, one will see that all the staff have hearts of gold."

James
carehome.co.uk rating: 5.00 out of 5

"My mother went into Broadway Halls in January 2012 after 4 months in hospital. At that time she weighed just 29 kgs. The care she received and the persistence of the staff resulted in her regaining a weight of 40 kgs. My late father used to visit on a daily basis until his own health issues forced him to visit every other day. The staff always made him very welcome. Throughout her time there all the staff have been excellent. Unfortunately, her health deteriorated recently to the point that they had to consider what to do. Mum wanted to stay there. This was supported by the staff and the palliative care nurse became involved. Over the next few days, they did their best to make mum as comfortable as possible cleaning and changing her as often as was necessary. Nothing was too much trouble for them to maintain mums dignity. I have witnessed for myself how hard the staff worked and how they communicated with the residents even those who had issues that prevented them responding."

Nigel D
carehome.co.uk rating: 4.67 out of 5

"Broadway Halls is a beautiful peaceful residence. Very well furnished in a homely style, exceptionally clean and welcoming. Staff very keen to help and assist visitors. Their devotion and care to residents was outstanding. Initially my husband had 3 weeks respite but due to his continuing health needs it has become evident he needs 24/7 care. Broadway Halls is the choice of my husband and all the family as we know he will be happy and cared for."

Joan
carehome.co.uk rating: 5.00 out of 5

"The care is good and the staff are very helpful."

Don C
carehome.co.uk rating: 3.36 out of 5

"We are very pleased with Broadway Hall, dad is happy here and very well cared for. All the staff are wonderful and hard-working. There are several activities every week and always a great atmosphere."

J M
carehome.co.uk rating: 5.00 out of 5

"I visit my father-in-law usually twice a week and always find the staff to be very friendly and helpful. My father-in-law seems to be happy there and is as far as I know treated with the utmost respect."

H L
carehome.co.uk rating: 4.50 out of 5

"Visiting once sometimes twice a month, to chat to my neighbours and to say hello to the residents. The staff are always very friendly and happy to help every time I pop in. Broadway Hall is a 5 star place for the elderly to stay, and very well looked after. I highly recommend it if need be for your parents to stay."

Antony T
carehome.co.uk rating: 5.00 out of 5

"I visit Broadway Halls monthly to chat to my neighbours and other residents. The welcome desk and open management style is the best I've ever experienced. The residents chat avidly about their trips out to the park, local restaurants and musical events. The quality of life really matters to the team. As a working woman, I really appreciate being offered refreshments when I visit. Rushing around means I often don't get a chance to rest and this is put right when I visit Broadway Halls. In all my visits I have seen fresh flowers on display and not once have I smelt urine, which I think says it all."

Mariann T
carehome.co.uk rating: 5.00 out of 5

"My mom was in this care home for 20 days respite as she has not been well and I was going on holiday. The care and attention she got was amazing. She was so much better, a happier person, she joined in with all the activities. I would recommend Broadway Hall to anyone. Excellent in every way."

S R
carehome.co.uk rating: 5.00 out of 5

"Excellent facility with most dedicated staff. Clean and with a friendly service. Nothing is too much trouble."

Chris
carehome.co.uk rating: 4.92 out of 5

"I am happy here, it's nice, clean and comfortable. Staff are friendly and I am always able to go out when I want to and stop out as long as I want."

Mary M
carehome.co.uk rating: 3.75 out of 5

"After searching various care homes over 2/3 months Broadway Halls Care Home came up trumps with regards to facilities, location and standards we would want for our mother. The care mother had received has been of a high standard to date (no cause to think this will reduce) and despite her reluctance to accept she needed help she has settled well into home life which will help the relatives feel less guilty though this feeling never goes away. She is safe, secure had independence bt care is always on hand to assist. Lovely crew of carers."

Tony L
carehome.co.uk rating: 4.42 out of 5

"Prior to my mother being admitted, we visited the Broadway site deliberately without appointment to assess the facility. The friendliness and open approach experienced was very encouraging. Everyone we met, cleaning ladies, receptionists through to the Deputy Manager were positive and welcoming. The cleanliness and quality of furnishings is clearly evident. Entrusting an aged parent to someone else's care is quite daunting but all the staff, both then and since admission, have been a pleasure to deal with and all requests for assistance have been met positively."

Mark W
carehome.co.uk rating: 4.08 out of 5

"Mam has been twice to Broadway Halls and both times has been looked after very well. I appreciate the visiting times as I work all day and being allowed to call in at any time during the day was excellent. The staff are wonderful, I knew how difficult the residents can be as I have worked in a care home myself, but never did I see any annoyance from the staff towards anyone. I wish Mam could go to Broadway Halls on a permanent basis but it is very difficult due to the cost, Mam did enjoy it there even though she said different, every time we visited she was full of praise for everyone."

G H
carehome.co.uk rating: 4.92 out of 5

"My mum was in respite for 12 weeks with vascular dementia. It was her first ever care home stay (she's 69) and they have been fantastic. Life long depression plagues my mom and she gets very angry and physical, but the staff have been amazing. They used distraction techniques with dignity and manage to engage with Mom to the point she was happy to see me leave after I visited! You can trust all the staff with your loved one, anytime."

Ryan C
carehome.co.uk rating: 4.50 out of 5