Reviews for Broadway Halls Care Home

"Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough."

Lynn G
carehome.co.uk rating: 4.92 out of 5

"The bathroom floor needs taking up and relaying. Water runs the wrong way round. Architrave is completely rotten. The skirting board is rotten. Water pools in doorways - "not safe". Water penetrates through the wall into the room. Wallpaper coming away in the room in many places."

Antony H
carehome.co.uk rating: 4.00 out of 5

"My mother passed away aged 90 after a really fabulous 2 and a half year stay at Broadway Halls. Staff were very responsive to my mother's changing needs over that period. A friendly and busy environment which both my mother and I, as a visitor, really appreciated. Lovely facilities, hospitality, activities and food."

D T
carehome.co.uk rating: 5.00 out of 5

"We found Broadway Halls extremely pleasant and very welcoming. Staff could not do enough to help us and make my husband comfortable. The one and only criticism we had is my husband was not invited to join in activities on lower floors, and he found it lonely on the floor he was on. This, I think, was due to the lack of patients on his floor. Otherwise, we have sung the praises and recommended Broadway House to all our friends and family."

Yvonne W
carehome.co.uk rating: 4.67 out of 5

"My mom has been here for nearly three years. I can honestly say she has really been so well cared for; she is a different person since she came; she was practically bedridden but now walks about, talks to people, and loves her food and the carers. We are so grateful and happy she is here. A big thank you for looking after all her needs so well; you are doing a marvellous job, she is always clean, well looked after and very happy; her room is always lovely. A big thank you to you all."

Patricia J
carehome.co.uk rating: 5.00 out of 5

"Excellent. However, lack of staff on the floor can be problematic when my friend needs moving or changing. The staff, everyone from nursing, cleaning and reception are wonderful."

J B
carehome.co.uk rating: 4.63 out of 5

"My husband has had two respite stays in Broadway Hall both of which I have been very satisfied with. As well as being an amputee he has dementia so cannot tell me what he has done, but the staff who are really caring assure me that he is comfortable eats well and takes part in suitable activities. If I need respite again I would definitely use Broadway Halls."

A B
carehome.co.uk rating: 4.58 out of 5

"Comparable to a five-star hotel. Nothing is too much trouble for the staff. I would not hesitate to use their services in future."

W M
carehome.co.uk rating: 4.50 out of 5

"Disappointed. Mom has worn strong-lens spectacles since childhood but she was returned to me with none on. I had to ask where they were and was told they were lost. We had a few visits at home presenting several pairs none of which were hers. Ultimately I feel someone should have noticed she had none on and called me to apologise and ask if I had a spare pair. Mom has dementia, imagine her confusion at not being able to see properly in a strange place! Poor service and consideration I feel."

H K
carehome.co.uk rating: 3.17 out of 5

"Everyone with whom I have come into contact at Barchester Broadway Halls Care Home has been polite, kind, caring and helpful. I have no doubt that the staff are doing their best to care for my mother during the most difficult of times. My mother always seems happy and content, and I am pleased that she is in good hands. Many thanks to the dedicated and wonderful staff who have cared for her over the past 18-months."

Sam B
carehome.co.uk rating: 4.50 out of 5

"Having had ongoing problems with my nan's last care home and being very unhappy with my nan's wellbeing, I took the rash decision to move her. It was a massive risk at the age of 101, but I'm so glad I took that risk. All of the staff, even the maintenance man, are so friendly, and management is very approachable. From the moment you walk in, you are treated like family. My nan has been in Broadway for 2 months now, and she is so much brighter and alert and she seems and looks very happy and content. The staff on the nursing unit are really lovely girls and so loving towards my nan, it gives me great peace of mind she is being looked after like she deserves, and now I really look forward to visiting her. It is what every care home should be, and il be forever grateful for them looking after my nan."

Joanne S
carehome.co.uk rating: 4.75 out of 5

"Can’t wait to get back in to visit my Nan- so grateful for the Skype chats we’ve managed to have during the pandemic! Knowing she was in safe hands was very reassuring especially when we couldn’t visit. 5* team 1000000% recommend."

Laura R
carehome.co.uk rating: 5.00 out of 5

"Really missed visiting my Nan over the last few months but I know she’s been in perfect hands. Can’t fault the activity team who have kept Nan occupied throughout lockdown and helped me keep in touch via Skype. Can’t wait to visit her again to hear the stories of what she’s been up to!"

Tiffany B
carehome.co.uk rating: 5.00 out of 5

"My friend has recently moved into this care home because she needed more specific care. She is extremely happy there, describing it as amazing. She has said how kind the staff are and how well they look after her. She also said how they check on her all the time, including at night which she likes as she’s not left alone. It is so nice to hear my friend is so happy and receiving the right treatment. I would like to thank everyone at the care home for their commitment to excellent care."

Denise R
carehome.co.uk rating: 4.58 out of 5

"Amazing facility!! Can feel confident that she is getting the best care available and in the best hands! Always so clean and staff very friendly! The meals are so good for her as we were worried she wasn’t eating enough before! Thank you!!!"

Tayla B
carehome.co.uk rating: 5.00 out of 5

"I would like to thank all the staff at Broadway Halls and congratulate them on the way they have cared for my father these past 12 months, but especially during the 'lockdown'. I know my father's wishes have been listened to and his changing circumstances constantly re-evaluated to ensure he has the best opportunities to thrive. As a family, our enquiries are always responded to. The home has a real 'family' atmosphere and standards of hygiene are excellent. Perhaps the best way of expressing my recommendation is to say that if I had to go and live in a care home, then this would be the one I would choose for myself.... but not just yet!"

Katy A
carehome.co.uk rating: 4.75 out of 5

"My mum went to Broadway Halls for respite just before Christmas and she was so well looked after. We as a family, made the decision to make the move permanent and the care and support she receives are outstanding. The knowledge that she is safe and happy during this difficult time brings us, as a family, peace. I can’t express my gratitude enough to the team."

Jon B
carehome.co.uk rating: 4.92 out of 5

"Just wanted to say thank you for the end of life care received by my mom during February and March 2020. The care she received from the nurses on floor two was excellent. They were always available and treated mom with care and compassion. The care mom received from the care staff was excellent. Admin, managerial and maintenance staff were compassionate to my family and myself, even though it was a very difficult time at the beginning of the coronavirus outbreak. I would recommend Broadway Halls as I don't think they could have provided anything more for mom or her family during this difficult time. Thank you all."

Karen L
carehome.co.uk rating: 4.58 out of 5

"I fully endorse the comments my brother made in an earlier review. The care and compassion shown to my dad and to his wife, sons and daughter-in-law in my dad's final days - and before, when he was a resident - helped make the saddest of situations bearable. Thank you so much to everyone involved in Dad's care and in showing such thoughtfulness and kindness to us all."

John
carehome.co.uk rating: 5.00 out of 5

"My dad passed away today in Broadway Halls and I have to say that the whole staff were absolutely superb; professional, friendly, supportive and responsive. They were all fantastically accommodating and sympathetic and made my dad’s last days comfortable and dignified. They were also massively supportive towards my mum, as well as my brother and myself. They are faultless, this is a very high-class operation, not just extremely good on the outside but similarly on the inside. Could not recommend more highly."

Ian P
carehome.co.uk rating: 4.58 out of 5

"Myself and my family are happy and very pleased with the service, the staff and the home in all aspects."

P G
carehome.co.uk rating: 5.00 out of 5

"1. Accommodation good, facilities appropriate for the elderly. 2. Activities are good. Frequent days out aids elderly social calendar. Helps with mental health and social wellbeing."

M R
carehome.co.uk rating: 4.83 out of 5

"I have had two previous family members who have been cared for here and when my Nan could no longer live alone, this was the only place I knew she would be happy. The services and staff are exceptional. My Nan is a very sociable person and the activities and trips fulfil all of her social needs. I would not hesitate to recommend Broadway Halls to anyone."

D W
carehome.co.uk rating: 5.00 out of 5

"Excellent care and facilities. My mom loves it here. Staff very helpful and friendly and keep me informed of her progress. Varied activities and food menus are very good. Four-star hotel."

Sue H
carehome.co.uk rating: 5.00 out of 5

"Overall, very pleased with the care my mom receives. There are many activities and social events should she wish to participate and a real effort seems to be made to cater for everyone. The atmosphere in the home is bright and cheerful, never dreary and the staff are always friendly and helpful."

Kate H
carehome.co.uk rating: 4.17 out of 5

"Mom was only there for a short time but in that, she was looked after well. The nursing staff were attentive and we always felt she was kept clean, warm and safe. Her room was kept spotlessly clean and her clothes were beautifully laundered and returned to the wardrobe with great care. She was always treated with dignity. When she passed away my brother and myself felt cared about and we too were treated with empathy and dignity. I would have no hesitation recommending Barchester Broadway Halls to anyone looking for care for loved ones."

M W
carehome.co.uk rating: 5.00 out of 5

"The staff are absolutely fantastic right across the home, so helpful and nothing is too much trouble when you ask. Mom's room is large, ensuite room, very clean and warm, Mom also told us that the food is excellent and presented beautifully on the plate. It's the only home that have offered the chance to eat a Sunday lunch with her at a very reasonable cost which I find great. Don't think our mom could be in a better place to cater for her needs so thank you Broadway Halls, Dudley for your care of my mom."

Susan P
carehome.co.uk rating: 5.00 out of 5

"I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit. My mother has been here for a while and she really likes it."

C D
carehome.co.uk rating: 4.75 out of 5

"Everything is excellent at Barchester Broadway Halls Care Home, that is why we have returned for respite care for my sister for the third time. They make us all feel welcome as a family and we are encouraged to take part in all activities held which is very enjoyable."

M W
carehome.co.uk rating: 5.00 out of 5

"My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home."

Janet H
carehome.co.uk rating: 5.00 out of 5

"My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall."

S B
carehome.co.uk rating: 3.92 out of 5

"I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating."

Sylvia L
carehome.co.uk rating: 5.00 out of 5

"Visited my mother-in-law who has now been in Barchester Broadway Halls Care Home for three months and was so pleased to see how much she has improved physically and mentally. She is joining in a lot of the activities and is being stimulated which has had a very positive effect on her. We, as a family, are really happy with her progress and the Broadway Halls for making a difference."

T B
carehome.co.uk rating: 4.42 out of 5

"I enjoy my visits coming to see my friend. There is always a warm and friendly welcome in reception. My friend is here for respite at present and I cannot believe the change in her. The care staff are very professional, polite and nothing is too much trouble, the food has been enjoyable and lovely. She has been coming out of her shell and enjoys the singers and some activities. Thank you all for looking after my dear friend. She has been well looked after."

A S
carehome.co.uk rating: 5.00 out of 5

"After visiting various homes for my mom we decided that Broadway Halls was the one, from the moment we walked through the doors we were welcomed by the lovely member of staff on reception who showed us around and gave us lots of information. There was a really nice atmosphere there and all the staff were very friendly. She has now been there for 1 week and the difference in her is heartwarming, she has already had a complimentary hair do and has had her feet done and looks and feels so much better, I have also had a meal with Mom in the dinning area which was a lovely experience, there was soup for starters a main meal plus a pudding and also a good choice of drinks including a glass of wine or beer and all for £5... I would especially like to thank the member of staff on reception whose communication throughout the transfer process was 1st class and she was very helpful, always reassuring. To see the changes in my mom after such a short time is so heartwarming and I believe she will blossom here."

Jenny B
carehome.co.uk rating: 4.58 out of 5

"My mom became a resident at Broadway Halls a few weeks ago. As a family we are so pleased with the care and support my mom is given. She has settled in really well. They arrange activities and entertainment for all and even arrange trips out."

Liz C
carehome.co.uk rating: 5.00 out of 5

"Our dear friend moved into Broadways Halls in December 2023. She received Nursing Care and I cannot thank the staff enough. The home is managed and run with professional care, integrity empathy, and a smile. I cannot name names but suffice to say there are so many members of staff who deserve my sincere thanks and praise. The staff is happy in their work and they are led so well by the manager. I have absolutely no complaints. I want to thank, the staff at reception for their warmth and personal greeting on every visit, the nurses and the carers, the maintenance staff, the cleaners and the catering staff, the management and admin, and finally the entertainment staff. In this day and age, it is all too common to see and read negativity or other criticism. My praise and gratitude are just a small token of how happy I am with Broadway Halls."

John A
carehome.co.uk rating: 5.00 out of 5

"I was only in Broadway Hall for respite care after a total knee replacement. I was welcomed and treated with respect all the time I was there. I would think of living there if I needed future care."

Sheila B
carehome.co.uk rating: 4.27 out of 5

"Mom has been a resident at Broadway Halls since August this year and was a little worried about her moving to somewhere new as she had been in her previous care home for eight years, but I am extremely satisfied with how welcome the staff have made her and the care she receives by all."

Luisa H
carehome.co.uk rating: 4.58 out of 5

"My mother is a resident in the dementia ward there, and I cannot find fault with anything, especially the wonderful staff on this floor. They do their very best during very difficult circumstances to try to make the residents as comfortable as they can. Special thanks to the lead on this floor. The team excel at entertainment and always comes up with new and unusual ideas to keep them entertained."

Sue K
carehome.co.uk rating: 4.92 out of 5

"The team at Broadway Halls Care Home went the extra mile so that my 95-year-old mother could have her birthday party last weekend. The home was suffering from a norovirus outbreak earlier in the week which had put the party in jeopardy. Following discussions with Health England, we still managed to go ahead."

T J
carehome.co.uk rating: 4.75 out of 5

"The activities team work hard to provide a wide range of enrichment activities for residents both in Broadway Halls and out at local venues. Recent activities have included visits to a local cafe, an interesting stately home, and a museum as well as walks in a local park. Regular events in the home include singers, film day, bingo and indoor bowls - enjoyed by all!"

E P
carehome.co.uk rating: 3.67 out of 5

"Broadway Halls have been incredibly accommodating of my grandmother and have shown compassion and kindness in welcoming her to her new home. Everyone that has seen her recently has said she looks very well and it is reassuring to know that she is being well taken care of."

G S
carehome.co.uk rating: 5.00 out of 5

"I would like to thank the staff who dealt with Mum's tissue tear recently. They were extremely attentive and professional."

Christine R
carehome.co.uk rating: 4.50 out of 5

"Firstly, the staff were extremely helpful when I was trying to prevent a cycle of repeated discharge and readmission to the hospital. A manager kindly visited my relative in the hospital to assess her needs and arranged for her discharge to Broadway Halls. I am over 200 miles away and so this was really going the extra mile. I had not seen the home when my relative was admitted and relied upon reviews. A person connected with the Telecare system, however, remarked to me quite spontaneously about the quality and care that the home provides. The home is spotlessly clean, and the rooms and corridors are light, airy and spacious. The dining room and menu look very inviting and even if this doesn't suit, there was every effort made to accommodate preferences and requirements. There is also a huge programme of activities for each day of the week. The staff are very friendly and kind, I thoroughly recommend them."

Gaynor S
carehome.co.uk rating: 4.92 out of 5

"This care home is lovely, friendly staff. I really like it here. They look after my wife very well."

D W
carehome.co.uk rating: 5.00 out of 5

"Dad was a resident at Broadway Halls Care Home for a short while from February 2023 to May 2023. We were extremely happy with the care and service he received. Unfortunately, he was in and out of the hospital but we did get him back to Broadway Halls to end his days. When he passed, the staff were so kind and considerate and dealt with his death so sympathetically."

Anne H
carehome.co.uk rating: 4.75 out of 5

"The home is a beautiful place, and the staff are very kind and caring. Seeing my aunt happy is all I could ask for. The home has a lovely atmosphere, and the staff are very approachable if there is anything that needs arranging, with great food and the activities make sure everyone is catered for. The cycle race past the home was brilliant and what the team did that day for the resident and the whole community was something to be very proud of. I would highly recommend this home. Thank you, Broadway Halls, for all that you do."

J T
carehome.co.uk rating: 5.00 out of 5

"Today was Commonwealth cycling which past the care home. As we walked by, the members of staff made such an effort to entertain the locals and their residents. The sun was shining, and they had music for all to enjoy, dancing and keeping everyone smiling. It created such a lovely atmosphere, and it was such a special and beautiful effort by workers from the care home."

Kaz J
carehome.co.uk rating: 4.17 out of 5

"My mom was in this care home for 20 days respite as she has not been well and I was going on holiday. The care and attention she got was amazing. She was so much better, a happier person, she joined in with all the activities. I would recommend Broadway Hall to anyone. Excellent in every way."

S R
carehome.co.uk rating: 5.00 out of 5